A majority of our end users update their tickets via email. Is there a way I 
can have the ticket status change to specific value ("researching") anytime the 
ticket is updated via email. We are using the default rt-mailgate for email. 
All I'm finding is ways to set it manually with commands in the email body. We 
don't want users to have to remember a command their email response. Appreciate 
any insight you have to share!


Will Marcus

RT 4.4 and RTIR Training Sessions https://bestpractical.com/training
* Paris - April 24-26, 2017

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