Hi , Hope your are Doing Good…!
I have an urgent opening on *Network Engineer *Position with my client. Please send me the resumes with full name, contact details, rate, and availability date. *Requirement details: * *Job title: Network Engineer* *Location: Bellevue, WA* *Duration: 6+ months* *Job Description*: Technical Capabilities with Expert domain knowledge in contact center Working experience on multiple Application Development Methodology and Contact Center Platform Implementation (At least two of the platforms - Cisco, Avaya and Genesys) Strong Knowledge in Cisco components such as ICM, CVP, CUCM, CUSP, Speech IVR, VXML along with IVR Application integration and support Strong Knowledge on Avaya products CCM, CMS, AES, Session manager, Context Store and One-X Gainable knowledge on GENBAND SBC Good experience in supporting domain specific enterprise level project implementation Certifications (if any) CCNA/CCIE/ACS/VXML Membership Requirements *Responsibilities of the Role:-* Knowledge of end-to-end contact center solutions including infrastructure and application design Supporting the overall solution and design aspects to the customer and business users to ensure the design and deliverables will meet the business objectives Managing and guiding the team in covering the CR implementation and Post operation support Provide On-call support during lien hours and weekends to focus and resolve any critical activities or outages Handholding various project stakeholders with respect to the technology that is delivered, products and offerings that are factored into the solution Participate in weekly review calls and represent team from the technology standpoint and support the project management in tracking the project deliverables and customer meetings Track and report on ticket volume and close rate at least monthly by ticket type and Create/update knowledge base content to reduce unnecessary touch-points Work with the presales and sales teams to review the SoW and position a better solution during sales cycle 9.Perform Business Continuity failovers and log results to failover tracking site on each system and frequency determined Conduct regular workshops / trainings to share knowledge on new learnings Integrate industry best practices and tools to drive automation and efficiency where appropriate. -- *Thanks & Regards,* Sam Thomas -- You received this message because you are subscribed to "rtc-linux". Membership options at http://groups.google.com/group/rtc-linux . Please read http://groups.google.com/group/rtc-linux/web/checklist before submitting a driver. --- You received this message because you are subscribed to the Google Groups "rtc-linux" group. To unsubscribe from this group and stop receiving emails from it, send an email to rtc-linux+unsubscr...@googlegroups.com. For more options, visit https://groups.google.com/d/optout.
