Greetings! This is Phanee from Quiddity Infotech.
Please find the job description below and if you are interested, please forward your resume to [email protected] <[email protected]> If you are not available but know a friend or anyone who might have the required qualifications and interest, please feel free to pass on the information to them. *Job Details -* *Title : *IT Process Consultant *Location : *Raleigh, NC *Work Permit : *GC’s, US Citizens, H1B’s, H4 EAD’s, L2 EAD’s *Passport Number is mandatory* *End-to-end IT service redesigning covering below:* - As-is understanding - Planning for future redesigned service - Re-engineering of current service & its workflows - Service, offering, consumables, request forms, workflows, approvals, fulfilment construct formation - Integration & functional designing, user stories creation, wireframes - KPIs & reporting configuration - Build test scripts, functional testing, pilot training - Training material, trainings - Hand over to support, supporting OCM etc. Implementation of redesigned service using tools like ServiceNow etc. Identify automation opportunities Work closely with ServiceNow developers in Agile method to get redesigned service implemented *Desired Skills:* - ITIL®/ITSM Functional Process Consulting or Process Management Lead - ITIL® Intermediate or Expert certified - ISO 20000 Auditor is plus - Project Management trained is preferred - Strong customer service orientation - Passion for analyzing problems designing creative solutions in the form of process design and automation, driving continuous performance improvement - Comfortable with and effective using MS Office applications including Visio - Close attention to detail and accuracy - Deadline driven and results oriented - Flexible attitude and ability to interact with a diverse business user community and changing environment; comfortable with and excited about being part of the driving force behind change management *Essential Requirements:* - BE/B. Tech (minimum), MBA (IT/Operations) is preferred - Minimum IT experience required is 8 – 10 years out of which at least 5 – 7 years in ITIL® process functional consulting domain or at least 6 – 8 years of ITIL® Process owner/manager experience - Hands-on work experience on at least one Service Management tools like ServiceNow, BMC Remedy, HPSM or any other equivalent industry standard ITSM tool (ServiceNow is preferred) - Strong oral and written communication skills with the ability to communicate technical information in non-technical language - Proven people management skills for 8 – 10 people team - Excellent English communication skills, both written and verbal, including business writing skills - Experience of performance data analysis of ITIL® processes - ServiceNow certification is preferred but not a must - Product Owner trained - Ability to work with all levels of client and internal resources - Ability to organize, delegate, and leverage resources to accomplish objectives - Supervisory skills and the ability to leverage support from other parts of the organization - Organizational and time management skills -- Thanks & Regards Phanee Quiddity Infotech Lexington, KY 40502 Email id: [email protected] <[email protected]> Office Number : 859-395-0508 www.quiddityinfotech.com -- You received this message because you are subscribed to "rtc-linux". Membership options at http://groups.google.com/group/rtc-linux . Please read http://groups.google.com/group/rtc-linux/web/checklist before submitting a driver. --- You received this message because you are subscribed to the Google Groups "rtc-linux" group. To unsubscribe from this group and stop receiving emails from it, send an email to [email protected]. For more options, visit https://groups.google.com/d/optout.
