Dear Partner, We are looking for TECHNICAL SUPPORT for one of our direct clients .Please share your updated resume in word format if you are interested in this position. Also please fill skill matrix.
Below are the details of the job: *Client: State of VA* *Job ID: ABC Tech Support 3 (586706)* *Location: Richmond, VA* *Duration: 6-12 months* Job Description This position will provides end user technical support for both software and hardware.. Also, provide maintenance, implementation staging, reference documentation, production problem analysis, and technical support. Provides hands on user support for complex issues related to software and hardware. Experience and Skills 3 to 5 years experience Tier II support in Information Technology Services Experienced in analysis and problem resolution of automated systems in a multi-tiered environment. Basic knowledge and hands on experience trouble shooting and fixing IT hardware. Skills and Abilities: Strong analytical, interpersonal and written/verbal communication skills Sound problem resolution, judgment and decision-making skills MS Office Proficiency (Word, Excel,) Ability to demonstrate creative thinking Ability to develop relationships Ability to analyze complex processes and understand architectural issues as well as review and test automated systems. Ability to communicate well and work independently with minimum supervision. Strong willingness to learn new technologies, dive into challenges and take direction Ability in problem analysis and resolution. SQL/ Business Objects Enterprise/ Crystal Reports Preferred Qualifications Graduation from a college or university with course work in information systems or computer science; from a community college or equivalent with course work in information systems or computer programming. Associated degree or higher is desired. *Skill Matrix:* Skill Required/ Amount of years Total Years Used Last Used Year Personal Computer Hardware Knowledge Required 5 Years Software installs and trouble shooting knowledge and experience Required 5 Years Tier 2 and Tier 3 Help Desk experience Required 3 Years Crystal Reports, SQL, MS Office Suite, Required 3 Years Ability to work independently with minimum supervision. Required Strong analytical, interpersonal and written/verbal communication skills Sound problem resolution, judgment and decision-making skills Required 6 years Hands on experience supporting end user hardware and software problems at an advanced level. Required 5 Years College graduate with degree in IT or related field Desired ITIL certified Desired Current location? Can you attend in-person interview in Richmond, VA? How soon you can start? Have you been submitted to CAI or State of VA in past? If so, for which agency and when? Could you please do a search in your sent items folder ‘130620’ and see how many RTR pops up. This is the contract number which every State of VA Right To Represent has. Could you please check and let me know. Regards, Gunjan Mehra Talent Acquisition Manager Super Technology Solutions, Inc. -- You received this message because you are subscribed to "rtc-linux". Membership options at http://groups.google.com/group/rtc-linux . Please read http://groups.google.com/group/rtc-linux/web/checklist before submitting a driver. --- You received this message because you are subscribed to the Google Groups "rtc-linux" group. To unsubscribe from this group and stop receiving emails from it, send an email to [email protected]. For more options, visit https://groups.google.com/d/optout.
