Hello Professionals, Hope you are doing well.
Role: .Net SharePoint support consultant Location: Long Beach, CA Long Term Contract Job Description: Resolve unknown incidents and adhoc requests, handle operational changes and functional enhancement requests, participate in identifying problems, perform root cause analysis, contribute to knowledge base and participate in activities like Release acceptance and application Continuity Support WITH the objective of providing end of term (Quarter / Year) Support to the project WITHIN THE LIMITS OF pre-defined corporate guidelines Service Management: - Manage tickets and tasks escalated by the Level 1 team (Service Operations' analyst) and also handle Customer requests assigned by the Lead - Escalate tickets that require external intervention - Alert Leads for tickets where there can be a potential SLA breach - Ensure quality of deliverables through self-review - Provide inputs to task estimation. Thanks & Regards Deependra Kumar IDC Technologies, Inc Work: 408-882-6922 Mailto: <mailto:[email protected]> [email protected] 920 Hillview Court, Suite 250, Milpitas, CA 95035 _____________________________________ Empowering Technologies Services Remote Services | IT Services | BPO | IT Consulting | Staffing Solutions | _____________________________________ -- You received this message because you are subscribed to "rtc-linux". Membership options at http://groups.google.com/group/rtc-linux . Please read http://groups.google.com/group/rtc-linux/web/checklist before submitting a driver. --- You received this message because you are subscribed to the Google Groups "rtc-linux" group. To unsubscribe from this group and stop receiving emails from it, send an email to [email protected]. For more options, visit https://groups.google.com/d/optout.
