Hello Business Partner,
Hope you are doing good. Came across your resume on one of the job boards &
found it suitable for one of our Direct Client requirements. Please see the JD
below & reply me back with your interest & availability:
Job Description:
Job Title: Help Desk Support I/Mobile Device Support
Experience: 2-5 years
Location: Denver, CO
Duration: 8+ Months
Client: State of CO (OIT)
Requirements:
Provides mobile application (iOS and Android) support to the citizens of
Colorado. The support will be for a new application currently being built.
The incumbent responds and provides assistance for support requests via phone
and emails. They identify, research, and resolve technical problems associated
with the mobile app.
They document, track and monitor customer support requests to ensure a timely
resolution.
They utilize personal experience, documentation and pre-established guidelines
to perform the functions of the job.
List of skills needed to be successful in this position:
Experience with iOS and Android operating systems, functionality and ability
to troubleshoot, reproduce and report on problems.
Use of tools and diverse mobile devices makes and models
iTunes as well as Apple and Google Play Store
Knowledge of networking, Wi-Fi, firewall limitations and experience
troubleshooting or communicating errors related to this functionality.
Excellent communication skills
Customer service skills to field and support both the public and interagency
relationships. Including supporting and making recommendations for ADA and
UI/UX user interfaces.
Bilingual English Spanish a plus, but not required.
Must have at least 1-2 years of experience supporting mobile devices
Please reply me back with your updated resume, desired rate & location details.
Also, if you are not interested, please pass it on to your friends or
colleagues who might be interested. Would gladly appreciate it.
Warm Regards,
Saumil Desai
Sr. IT Recruiter
eConsultants, Inc.
Email: <mailto:[email protected]> [email protected]
Phone: 678-701-4855
Fax: 678.559.0410
eConsultants, Inc.
3449 Lawrenceville Suwanee Rd, Ste A, Suwanee, GA 30024
<http://www.econsultantsinc.com> www.econsultantsinc.com
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