HI *Partners* , *Greetings from Canopy One Solutions.*
Please go through below requirement if you are comfortable please share your updated resume and below submission details. *Position:* Technical Support Engineer *Location:* Woodland Hills LA, CA *Duration: *6+ Months *Responsibilities:* · Field questions pertaining to FI inquiries regarding connectivity to customer products while developing and implementing solutions for issues escalated to L3 · Create and proactively share information regarding connectivity problems with products · Track and understand technical issues associated with FI connectivity and integrations · Proactively educate and help FIs and their customers find solutions to connectivity issues · Remain current with knowledge of product updates and any new technologies that have been introduced to the FDP · Consult with implementation team resources during conversion planning and execution for those FIs migrating to the Direct Connect API · Assists in training and/or coaching of other TSEs · Ability to lead or serve a significant role in special projects *Team/Leadership Skills:* · Change leader with entrepreneur mindset · Promotes/fosters a positive work environment and relationships · Shares feedback on potential emerging issues with collaborative approach to problem solving *Technical/Functional Skills:* · Deep understanding of Incident Management processes · Strong Project/Program Management experience · Ability to work independently and be proactive · Thorough knowledge and understanding of the products to be supported (Quicken Windows/Mac, Quickbooks Windows/Mac, Quickbooks Online, and Mint) - including aspects of online banking and investment · Excellent verbal and written communication skills · Ability to quickly learn complex concepts related to the financial services industry · Familiarity with aggregation and its application within Intuit products · Demonstrates accurate and logical problem solving skills · Collaborates with co-workers to achieve end-to-end quality in our customer experience · Conveys with “teach” mindset on highly technical constructs to non-technical people · Communicates clearly to customers and co-workers both verbally and in writing · Handles multiple tasks and switches priorities as needed · Modifies communication style to meet customer needs · Uses troubleshooting techniques to identify and document root causes of hardware and software issues. · Used as a resource for handling escalations. · Consistently supports multiple product lines/modules/products/services · Advanced experience providing support for a technical environment · Experience with Splunk (reading and interpreting logs), REST API concepts, and knowledge of authentication and authorization methods *Computer Skills:* · Exhibits a high level of knowledge of operating systems related to Mac and PC · Advanced understanding of networking and connectivity in the relevant environment *Analytical Skills:* · Able to research, analyze and determine an appropriate course of action in a variety of situations with minimal supervision *Organizational Skills:* · Demonstrates initiative, excellent problem-solving skills and the ability to prioritize · High end skill set may be utilized within organization to support business needs (examples: training, creation of training materials, creating process documentation) *Qualifications/Required Education and Experience:* · Bachelor’s degree in Computer Science, Computer Engineering or related · Relevant work experience in Banking and Fintech Industry desired · Minimum of three years’ experience resolving complex technical issues with software or other connected banking services required Full Name: Contact No.: Email id: Current Address with Zip code: Relocation: Availability to join the Project: Last 4 SSN: Currently in project (Y/N): Open for Inperson Interview (Y/N) Visa Status & Expiry: Had you interview with CTS: DOB: Skype ID: Availability for interview: LinkedIn ID Any offers in pipeline Reason for Change Education Details (University & Year of pass out) Reference 1 Reference 2 *Thanks & Regards,* *Suneetha B Canopy One Solutions, Inc. Desk: 703-831-8282 Ext. 2537 Fax: 703-439-2550* Email: *[email protected]* <Email: [email protected]> Web: www.canopyone.com <http://canopyone.com/> [image: facebook] <https://www.facebook.com/canopyonesolutionsinc/> [image: twitter] <https://twitter.com/canopyone?lang=en> [image: instagram] <https://www.instagram.com/> [image: linkedin] <https://www.linkedin.com/company/canopy-one-solutions-inc> *Big Data Analytics || Digital Solutions || Managed Services || Talent Acquisition * [image: https://i.postimg.cc/x8LkGzfp/bg.jpg] *Disclaimer:* This email and any files attached hereto are confidential and intended for the sole use of the individual or entity to which they are addressed. If the reader of this message is not the intended recipient, you are hereby notified that any unauthorized disclosure, dissemination, distribution, copying or the taking of any action in reliance on the information herein is strictly prohibited. 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