HI ,
Hope you are doing great!
Please go through the JD and reply me with your updated resume, below
details ASAP
*Position: Genesys Consultant with IVR testing*
*Location: NYC, NY (initial remote until COVID, later needs 100% onsite)*
*Duration: 12 Months*
*Skills Required*
5-7 years of hands on experience with NICE Workforce Management and IEX
call recording
Candidate should have strong experience of designing, developing and
deploying with NICE Workflow Management
Candidate should have strong experience of report generation
Candidate should have strong experience of writing sql query, scripts, etc
for reporting
Experience with daily, weekly and monthly call center reports generation
with strong experience in generating historical and custom key performance
reports
Must have excellent troubleshooting skills on with NICE Workflow Management
and IEX call recording
Experience with implementing workforce management policies and procedures
Thorough understanding and experience with call back technologies,
preferably with virtual hold solutions
Experience managing and administrating call recording solutions with NICE
including Call Analytics/agent quality measurement/score carding and audit
Experience managing and administrating Work Force Management Solution (IEX).
Experience with product support of applications in NICE and IEX
*Skills Good To Have*
Experience in managing hybrid contact center environment involving
products/services provided by multiple vendors.
Experience with Genesys and/or Understanding of Genesys products
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*Thanks & Regards,*
*Thanks & Regards,*
*Vikritha Mustyala*
Tel: 703-831-8282 Ext. 253 <703-831-8282>9 .Fax: 7034392550
<703-867-7172>
Email: [email protected] Web: www.canopyone.com
<http://canopyone.com/>
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