*No CPT’s Please & Need PP number and 1 timesheet or ID card for submission*
*Requirement details:* *Job title: UI Developer/Support Engineer* *Location: **Tempe, AZ* *Duration: 12+ months* *Rate:$50/hr All Incl on C2C* *Job Description:* 7+ years supporting mission-critical enterprise software systems, applications and/or services including UI, APIs and REST services with deep understanding of server-side and middle-tier technologies. *Primary Skill Set * 5+ years supporting mission-critical enterprise software systems, applications and/or services including UI, APIs and REST services with deep understanding of server-side and middle-tier technologies. 2+ years developing support collateral to provide system configuration, trouble-shooting guidance to stakeholders 2+ years debugging resolving systems and connectivity issues in transactional systems 2+ years using and interpreting critical system metrics (logging, graphs (e.g.: Splunk), etc.) to diagnose (root-cause) systems and/or connectivity issues. 2+ years developing and running utilities and tools to help solve end-user issues (Java, Python, Jscript, etc…) Excellent problem-solving and software debug skills Excellent communication (written and verbal), analytical and leadership skill *Secondary Skill Set * Experience with algorithms and shipping services for eCommerce systems and services Experience isolating software system issues from network connectivity issues. Experience producing customer-consumable documentation ( FAQs, Trouble-shooting Guides, End-User Training) *Roles and Responsibilities * Support and debug of critical transactions in the Shutterfly order processing flow. Work with stakeholders (system users) across multiple business and companies’ teams, to diagnose issues with software services and applications, identify sources of the problem and offer solutions Work with Product Managers, Software Architects and Developers to understand Uses Cases, Features and algorithms to provide consistent communication, guidance to end-users. Document issues and solutions to generate collateral (FAQs, Troubleshooting guides), root-cause analysis, and document bug and drive inputs to future designs and features. Establish metrics and generate technical reports focusing on customer complaints and resolutions. Make written recommendations to improve technical support tools and processes Monitor key system metrics and alerts to proactively ensure seamless performance of the system -- *Thanks & Regards,* Sam Thomas -- You received this message because you are subscribed to "rtc-linux". Membership options at http://groups.google.com/group/rtc-linux . Please read http://groups.google.com/group/rtc-linux/web/checklist before submitting a driver. --- You received this message because you are subscribed to the Google Groups "rtc-linux" group. To unsubscribe from this group and stop receiving emails from it, send an email to [email protected]. To view this discussion on the web visit https://groups.google.com/d/msgid/rtc-linux/CAHpqF_ZgQTCOxET8rNQoGH7B5RohoR6LG_kumwspGB%3D1VOdp4Q%40mail.gmail.com.
