Hi ,
Hope you are doing great!!!
*Sr .Net Developer*
*Houston, TX*
*Rate: $40-42/hr MAX*
*Incident management:*
Incident analysis which requires initial analysis and prioritizing the
incident, debugging DotNet/Oracle code and identifying the root cause of
the issue. Provide workaround if a long term fix is required. Application
landscape varies from Insurance policy governance to record keeping.
Incident management duties also includes Triaging and dispatching work to
offshore and other support groups, Hosting calls and coordinating with
support groups like Infrastructure, Network and DBA teams for high priority
incidents and application outages. Attend In-person standup calls every day
to provide status on open incidents and participate in retrospection
meetings for resolved incidents. Provide technical and functional guidance
for offshore and co-ordinate with business for functional queries.
Interacting with Business Owners and Application users to resolve their
technical issues. Follow the Cognizant AVM Insurance and Client SLA
Guidelines and ITIL process.
*Application Maintenance & Monitoring:*
Support person will coordinate maintenance activities like server patching,
database maintenance, monthly and quarterly cycle support. Creating health
rules and monitoring business transactions response and set up alerts using
App Dynamics performance monitoring tool. Have to organize weekend
maintenance and Release day support schedules.
*Service Requests & Problem Management:*
Problem management which includes fulfillment of Service requests, minor
enhancements and problem tickets which requires understanding Client’s
existing process, environments, code guidelines, databases and deployments.
Perform exercises related to proprietary software system functionality.
Study Current architecture, prepare high level as well as technical design
document and provide estimates for the user stories. Participate in
business requirements and functional requirements gathering, which involves
a review of existing system functionality and configurations as well as
understanding future business needs. Provide support for Model and
Acceptance test environment and resolve technical issues, maintain lower
environments and assist business with Acceptance testing. Analyze the
project to understand the existing functionalities developed and implement
new enhancements in technologies using ASP.Net, ADO.Net, Webservices and
Oracle. Attending business meetings and developing the new functionalities
as requested by them.
Prioritizing, resolving issues reported by users and support groups. Issue
analysis, Debugging and providing Root cause analysis for long term fix.
Perform debt analysis for Designing and providing automation solution for
repeated requests and issues. Solve the technical problems in
coding/development in order to ensure quality of the deliverables.
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*Thanks & Regards,*
*Thanks & Regards,*
*Vikritha Mustyala*
Tel: 703-831-8282 Ext. 253 <703-831-8282>9 .Fax: 7034392550
<703-867-7172>
Email: [email protected] Web: www.canopyone.com
<http://canopyone.com/>
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