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This is Harry from Dynamic Enterprise Solutions. We have urgent requirement with one of our client's, please review below job description and let me know your interest Position: DYES000011032 Title: ServiceNow BSA with CCAA (cross company application access) Location: Chicago, IL Duration: 9 Months + Locals only (onsite Work Required) Job Description: BSA/BSC-type of person to support our Allergan Integration program as it relates to cross company application access (CCAA.) This is a highly process-oriented job requiring someone who can work collaboratively with colleagues across BTS functions in both legacy AGN and ABV. Track decisions, action items and follow-ups required that result from daily CCAA status meetings, weekly touchpoint meetings and other cross functional meetings that support CCAA Interface with CCAA partner teams for example: o Service Now teams as changes are required to CCAA form, reporting, etc. o Command Center teams on KB changes Support requests for reporting (Finance status, trends for identity creation team, etc.) Cross Company Data SP site Maintenance - updates to application status, expanding library of materials, updating FAQ's Monitor CCAA Mailbox and direct inquiries to the correct cross company access process Day-to-Day Responsibilities (1 Head Count) CCAA Operations Manager Description: Day-to-Day Responsibilities Experience Level: ( 3-5 years of Service Desk Operations experience. 1. Very strong written and oral communications skills. This position requires interacting with Senior Level Managers. 2. Several years of ServiceNow experience, Incidents and Requests. 3. Experience in identifying risks, issues and developing action plans. 4. Experience in tracking and reporting on open requests, to ensure timely resolution. 5. Ability to prioritize service requests based on business impact. 6. Represent the Client Service Desk at CCAA daily meetings. 7. Work with Service Desk Team members to ensure timely updates and completion of requests. 8. Project management experience - Preferred. 9. ITIL Service Management Certification - Preferred. 10. Ability to create and run ServiceNow reports - Preferred. 11. Previous Client experience is preferred but not required. (3 Head Count) Day-to-Responsibilities - Ensure the contactors assigned to perform these tasks are being completed on a regular basis . Follow-up on approvals which have aged more than three business days -- Attention Focus on Financial related requests. . Take action on tickets where the user is "awaiting training (course work)" Why has the user not completed training . Follow-up with AGN when the live training will be taking place. Request that Allergan update Work Notes with live training updates. . Document tickets with status updates based on user feedback . Requests which are stuck in a status (training, application access, VDI), more than three business days (without a response) . Provide summaries on tickets on why they are stuck: o Updates to the users and by whom o Why are the tickets not being Closed o What actions are we waiting on the user to take and what can we do to move it along . Attend Daily CCAA Meeting - Cross Company Application Access . Attend Daily DSR call with ABV / AGN Command Center Agents . Provide updates (Work Notes) on aged tickets when applicable . Monitor Client Command Center Dashboard for aging Request tickets * Create the Daily CCAA request report and provide updates during the CCAA Daily meeting * Distribute the Daily CCAA report to Client / Allergan users Position: DYES000011030 Title: ServiceNow Administrator (Merger / Acquisition Exp) Location: Chicago, IL Duration: 9 Months Locals only (onsite Work Required) Description: This role will be an admin type role specifically working on ServiceNow escalations as it pertains to the Client / Allergan Cross Company Access Service Transition Process to ensure business needs, continuity and enablement activities are completed in a timely manner. Responsible for analyzing and coordinating cross company application requests, including but not limited to; training requirements (for Client and Allergan Users), coordinate with systems owners for application access requirements, facilitate with systems owners and identity teams to ensure alignment on cross company accounts, working with third party application owner prior to confirming access. Coordinate application enablement, knowledge article development, Service Desk (Command Center) readiness processes. Manage new cross company application access intake process including, communicate with business owners, technical contacts, knowledge managers, Service Desk leads and Service Management Office (ServiceNow) team members. Communicate cross company application access priority and due dates. Drive application readiness based on onboarding team follow-up, and drive for results to ensure timely completion of requests and tasks. Basic skills / experiences: . Strong experience with MS Excel (O365) . Knowledge of ServiceNow reporting and dashboard capabilities. . Strong written and verbal communication skills . Preferred cross company merger / acquisition application experience . Familiarity with application enablement processes and procedures . Ability to work independently with little direction . Ability to prioritize and multi-task Intake call notes: . What are the top 3-5 skills requirements should this person have? 1) Must have ServiceNow experience 2) Must know how to access the request, determine where it is in process and what steps needed for escalation 3) Good communicator and facilitating actions 4) Solid written and verbal communication- this role has high visibility and should know their audience 5) Proactive in finding solutions, if you don't know the answer ability to dig for the information on their own . What is a nice to have (but not required) regarding skills, requirements, experience, education, or certification? 1) Degree 2) O365 experience 3) Client experience (knowing the culture would be a big plus) 4) Reporting experience is helpful but not required Position ID: DYES00011977 Title: ASP.NET/C# with SQL Datbase (OLTP/OLAP) Location: North Chicago, IL Duration: 12 Months+ Locals Only Qualifications . B.S. in Computer Science or similar engineering discipline including Software Engineering, Electrical Engineering or Biomedical Engineering is required. o M.S. in Computer Science or Software Engineering or Electrical Engineering or Biomedical Engineering is preferred. o Associates Degree is acceptable with a minimum of 10 years of professional experience in a related job function. . 5-7 years of experience covering the entire software life cycle in a team-oriented environment. o Requires experience in Microsoft .NET/C#/ technologies with emphasis in object-oriented analysis and design. o Experience with UML formal object-oriented design notation is required. o Experience with localizing software applications for specific target markets is preferred. o Analyze existing designs for testability and maintainability and redesign as required. Preferred Experience . Strong Experience in designing and developing web applications using Microsoft ASP.NET (Web Forms/MVC/Web API) . Experience in data engineering using Microsoft SQL Databases (OLTP, OLAP). (strongly Required) . Experience in integrating Office suite of applications, Team Center and other enterprise class systems. . Experience in jQuery frameworks such as Angular or Equivalent. . Experience in Software Development using Microsoft Visual Studio or Equivalent. . Expose to Waterfall / Agile software development . Promote best practices and patterns for Software Development . Experience in developing deployment strategies using Microsoft .NET/Windows Services/IIS . Experience in Unit, Integration, Performance and Functionality testing with or without automation. . Experience in developing Office/SharePoint solution using VSTO or equivalent. Position ID: DESAL00011948 Title: MES Software Developer/ Programmer (Manufacturing Execution Systems (MES) FTPC using Pnuts) Location: Maple Grove, Minnesota Duration: 12 Months+ Locals Preferred Requirements: 5+ years of programming experience in Rockwell's FTPC using Pnuts 3+ years writing design specs and interacting with users to understand requirements . 3+ years proficiency in any object-oriented programming language (preferably Java) and scripting languages like JavaScript . 3+ years of SQL/PL SQL experience (Oracle/SQL Server/MySQL) . Ability to write complex SQL queries to get data from Oracle database Additional qualifications . Knowledge of PLC , SCADA and equipment integration . Knowledgeable in FDA validation requirements preferred including: User Requirement and Design Specs, Business Process Procedures, Design Reviews, Requirements gathering . Experience with the compliance of the systems and batch/unit record and data integrity . Experience with regulatory/compliance documentation and procedures is a plus Thanks & Regard's Harry John Dynamic Enterprise Solutions Inc 1801 Hicks Rd, unit A Rolling Meadows, IL -60008 (847) 719-7902 /C 224-635-0898 Email: [email protected] -- You received this message because you are subscribed to "rtc-linux". Membership options at http://groups.google.com/group/rtc-linux . Please read http://groups.google.com/group/rtc-linux/web/checklist before submitting a driver. --- You received this message because you are subscribed to the Google Groups "rtc-linux" group. To unsubscribe from this group and stop receiving emails from it, send an email to [email protected]. To view this discussion on the web visit https://groups.google.com/d/msgid/rtc-linux/147501d71a91%24b44bde10%241ce39a30%24%40dynamic-enterprise.net.
