HI ,
Hope you are doing good!!!
*Position :.Net Sr Dev*
*Location : Chicago - IL (Temp Remote Allowed)*
*Rate:$40 Max*
2. Skills : .Net MVC Webservices Entity Framework Angular.
Communication with Business users related to resolving queries obtain
clarifications and providing updates- Setup Business bridge calls to update
status of Critical incidents / Outages- Follow up with internal and
external stakeholders (Customer and Vendor liaison) to progress tickets to
resolution.
Service Management:- Responsible for the project tasks assigned- Initiate
escalation procedure for incidents based on the agreed upon timelines and
tracks it to closure- Manage queue effectively and allocate tasks to the
team based on an allocation plan.
Service Tracking:- Ensure assigned tasks are completed within targets set
(the tasks include incidents service requests identified problems
Operational changes enhancements etc.)- Conduct peer reviews and ensure
quality of deliverables.
Service Execution:- Comply to defined process during task execution
(including problem management KEDB management etc.).
Knowledge Management:- Contribute and participate proactively in knowledge
sharing sessions- Provide complete KT to support teams before any
production release.
People Management:- Manage and mentor the mentees (team)- Provide inputs
for development of learning plan for the team- Act as a buddy for new
hires- Shares recommendation towards Performance management and recognition
of team members.
Contribution to Org Initiatives:
- Adhere to Organization policies and procedures- Participate in project
and organization initiatives led by the Delivery leadership
- Contribute new ideas and innovative approaches at work including CSI
themes
-Collate data and provide inputs for reporting requirements Business
Development and Customer Relationship Management:
- Participate in customer meetings and provide project updates.
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*Thanks & Regards,*
*Thanks & Regards,*
*Vikritha Mustyala*
Tel: 703-831-8282 Ext. 253 <703-831-8282>9 .Fax: 7034392550
<703-867-7172>
Email: [email protected] Web: www.canopyone.com
<http://canopyone.com/>
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