HI, Hope you are doing great!
This is Harry from Dynamic Enterprise Solutions. We have urgent requirement with one of our Direct client's (No hidden Layers) , please review below job description and let me know your interest Position ID: DYESJP00014721 Title: UX Architect for Call Center and CRM Platform Duration: 1 year contract, start as soon as possible Location: North Chicago, IL Locals Only (onsite work Required from Day1) Description Details * Years of experience/education and/or certifcations required: BS degree and 5-7 years equivalent experience * What are the top 3-5 skills requirements should this person have? 1: Experienced in User Experience methodologies (customer research, persona development, journey mapping, process/flow design, and usability testing) and designing procedural and business processes for optimized User Experience. 2: Demonstrated ability working in matrixed and cross-functional teams, and designing experiences supported by multiple diverse technology platforms 3: Experience with call/contact center domain, omnichannel user experience design, and CRM (Customer Relationship Management) systems like Salesforce. Soft Skills that hiring manager will be gauging in interviews: * Self-starter with an end-to-end implementation or implementation management mindset, does not simply complete the immediate UX Architect responsibility, but also follows up and/or ensures the design is implemented approapriately and in a timely fashion. * Ability to independently learn new systems and proactively close knowledge gaps especially when working on design deliverables and further information is needed from business stakeholders * Excellent organizational skills, attention to detail, and strong oral and written communications skills * What is a nice to have (but not required) regarding skills, requirements, experience, education, or certification? In addition to Bachelor of Science degree, various UX professional licenses or certifications (any); 4 year pharma, health care, or regulated industry; Experience designing contact/call center workflows; Experience with Customer Relationship Platforms like Salesforce; Experience with on-site Pharmacy technologies. * What type of environment is this person working in? * Group setting * Individual Setting * Combination of both * Work Schedule (Define days,# of hours)/ Is Overtime offered or required? If yes, how many hours, what impact to scheduled working hours? * Does this position offer the ability to work remotely on a regular basis or is it an on-site role? If remote opportunity exists, what are the options (i.e. 1 day remote, 4 days on-site)? Mostly on-site, 1 day remote per week is ok * Is the worker onshore or offshore? (If offshore confirm with manager that the worker will align to a USD Cost Center for invoicing purposes.) If no, escalate to Operations Manager: Onshore * Will there be Domestic and/or International Travel? If yes, list proposed countries and % of time travelling: No Discovery Questions * Reason for opening: We are setting up a new UX & Design team to support a growing area of the business. Interview Process * Please define your required Interview Process (Phone or in-person interview) **Important to describe that extensive interviews could cause loss of talent and a bad candidate experience (see Hiring Manager Interview Guide): Video Call Thanks & Regard's Harry John Dynamic Enterprise Solutions Inc 1801 Hicks Rd, unit A Rolling Meadows, IL -60008 (847) 719-7902 /C 224-635-0898 Email: <mailto:[email protected]> [email protected] <mailto:[email protected]> [email protected] <http://www.dynamic-enterprise.net/> www.Dynamic-enterprise.net -- You received this message because you are subscribed to "rtc-linux". Membership options at http://groups.google.com/group/rtc-linux . Please read http://groups.google.com/group/rtc-linux/web/checklist before submitting a driver. --- You received this message because you are subscribed to the Google Groups "rtc-linux" group. To unsubscribe from this group and stop receiving emails from it, send an email to [email protected]. To view this discussion on the web visit https://groups.google.com/d/msgid/rtc-linux/49bd01d7d5a2%24aa12b550%24fe381ff0%24%40dynamic-enterprise.net.
