Hi Professionals, Manohar here from IndSoft, Inc Please find the below requirement
Any visa is fine but no Transfers and OPT's Must be senior level candidate *Position:* Senior IT Operational Analyst – Integrations Location: Remote / Chicago, IL / Battlecreek, MI Duration: 5 Months Contract to Hire *Job Description * Operations Analyst, Global Business Services, IT Applications – Integrations. This critical role will position Kellogg’s for the future by driving operation excellence across our portfolio of technology solutions for the IT Organization. We need a technology leader who can lead a team, partner with our organizations, and drive continuous improvements to maximize the value of our IT applications. The Primary function of this position is to provide production support for the Integrations suite of products across the enterprise. The Lead Operations Analyst will be responsible for Providing techno-functional support of Sterling Integrator (B2BI) and Cleo Harmony (MFT) Provide supplemental support on Dell Boomi for SuccessFactors, MuleSoft and other misc middleware applications Provide leadership with troubleshooting, incident management, service requests and continuous improvements on Integration platform and related applications Accountable to maintain technical system and process documentation. An incumbent in this role must be able to work across different versions of integration middleware, understand SAP data interfaces, and other various business applications. Demonstrated experience within IT Service Management, Customer Service, Incident and Service Request Management. Demonstrated experience in application administration, configuration, ITIL software lifecycle, data integrations. Should be gaining expertise on other related middleware applications (for example Sucessfactors and MuleSoft), data warehousing, ITIL, PMP, and report generation. Provide Support & Service Delivery for Integrations suite of applications including but not limited to Sterling Integrator (B2BI), Cleo Harmony (MFT), Dell Boomi for SuccessFactors, MuleSoft, SAP integrations, and other misc. middleware applications. Strong focus on end-user support, ticket management, IT process management, technical leadership Day to day support and maintenance for B2BI and MFT Understand the business processes, how the application supports the business processes and apply this knowledge to best solve problems Provides alternatives and recommendations based on best practices and application functionality Evaluate logical views, data hierarchies, integrations and reporting structures Assist users with problems and resolves issues independently, strong incident resolution management Work with existing systems to track and manage service requests and issues. Assist in requirement gathering and create and maintain system and user documentation Change Management Creates and implements Requests for Change and adheres to all documented change management processes. Assesses the technical impact of RFC and may attend Change Advisory Board (CAB) meetings, when appropriate. Leads minor enhancement/change management efforts. Technical and Functional Requirements for New Projects Works with project team to understand technical and functional requirements for the purpose of transitioning to support. Reviews the design of new service requirements to ensure it can be supported. Provides recommendations to improve design and/or cost of technical and functional requirements. Production Support Coordinates problem resolution among team members. Provides at least Level 2 operation and maintenance support. Analyzes activity and problems to discover and prevent systematic errors. Diagnoses accessibility, availability or operability problems. Researches, analyzes, and determines the appropriate course of actions for fixing problems, identifies and mitigates risks, and implements solutions. Coordinates problem resolution among a variety of functional areas and provides subject matter expertise support for diagnosing and resolving problems. Escalates/communicates issues when necessary. Documents, monitors, reports, and manages the resolution of systemic Issues. Proactively monitors and reviews data integration points, applications, ticket history to identify areas of improvement. Vendor Management Reviews vendor contracts for alignment with desired results. Provides advice and counsel to the vendor relationship decision-making and contract development processes. Reviews service provider performance. Identifies and confirms performance problems and notifies contract managers. Technology Management/Leadership Provides clarity on objectives, scope and organizational change management. Manages IT technology solutions to ensure successful fulfillment of end-user requirements, proper and accurate testing and sound implementation. Provides technical leadership and mentoring throughout the organization and team regarding suite of applications Ensures system technical and process documentation for applications meets minimum requirements. Leadership over small projects and teams to complete continuous improvement efforts. Work is performed in typical office environment including normal work activities. Incumbent is required to work in conditions in which there are extended work schedules, multiple, conflicting and changing priorities, and specific time constraints. Additionally, the ability to interact well with other employees and work overtime, as necessary, is required. The K Power to Grow model is Kellogg’s global competency model for success and growth. This model is comprised by three elements: Insights, Execution, & People. Each element has dimensions that further define success within this model. The K Power to Grow model applies to all employees at all levels through the company. The model is outlined as follows: Insights: Win with Consumers, Innovate, & Win with Customers. Execution: Think Broadly, Drive Results, & Act Decisively. People: Lead, Collaborate, & Grow and Develop. Within the Information Technology organization, there are also a set of functional competencies that define success for an IT professional. These IT functional competencies complement the K Power to Grow model. IT functional competencies are aligned to the IT professional and their specific IT role. These competencies provide deeper insight and proficiency definition to each IT employee for the competencies defined for success in their particular IT role and job family. Both K Power to Grow and IT functional competencies are crucial for employee development and performance. Below are the following IT functional competencies which are necessary to be successful in this IT role. Working towards or surpassing the recommended proficiency levels will enhance career development and overall performance *Insights * Innovations (Intermediate): Shares new ideas and consistently demonstrates openness to the opinions and views of others. Identifies new and different patterns, trends, and opportunities. Generates solutions that build upon, adapt, and go beyond tradition and status quo. Targets important areas for innovation and develops solutions that address meaningful work issues. Seeks to involve other stakeholders in developing solutions to problems. Takes calculated risks. Customer Service Orientation (Intermediate): Asks questions and conducts investigations in order to understand clients' specific needs and provides prompt, attentive service. Understands client’s expectations and takes initiatives to meet and exceed them. Monitors progress and updates client and management as to status. Educates clients in ways of using products and services. Quickly and effectively solves customer problems. Develops trust and credibility with the customer. Process Orientation (Intermediate): Takes steps to identify and improve processes within own functional area. May escalate process improvement recommendations to appropriate management team for consideration. Participates on process improvement teams as subject matter expert for assigned areas of responsibilities. *Execution * Analytical Thinking (Intermediate): Coordinates the information gathering and reporting process. Reviews trends and compares to expectations. Conducts research to define problems and prepares responses to anticipated questions. Prioritizes multiple issues and opportunities. Identifies relationships and linkages within several information sources. Anticipates issues that are not readily apparent on the surface. Identifies root causes and effects. Defines priorities within performance objectives. Reports and identifies areas that need guidance in order to resolve complex issues. Anticipates the possible outcome of potential solutions. Planning & Organizing (Intermediate): Understands and seeks ways to improve the quality and results of one’s work. Ensures that team roles and responsibilities are defined and clearly communicated, and that the quality of the work efforts are meeting expectations. Procures resources (people, funding, material, support) to ensure that the unit’s work is produced in a prompt, quality manner. Provides input for strategic planning meetings so that they produce expected outcomes. Plans for allocation of resources in line with unit goals. Creates and implements a strategy for supporting current and future business needs. Results Orientation (Intermediate): Evaluates the effectiveness of current metrics in pursuit of improved performance indicators. Seeks opportunities and takes actions to enhance personal and functional performance and meet consistently more challenging expectations. Problem Solving (Intermediate): Applies simple problem-solving methodologies to diagnose and solve operational and interpersonal problems. Determines the potential causes of the problem and devises testing methodologies for validation. Shows empathy and objectivity toward individuals involved in the issue. Analyzes multiple alternatives, risks and benefits for a range of potential solutions. Recommends resource requirements and collaborates with impacted stakeholders. Thoroughness (Intermediate): Demonstrates operational agility. Uses organizational systems that result in multiple critical activities to be identified and completed on time. Renegotiates priorities as necessary. Puts systems in place and uses them to monitor and detect errors and problems. Tests and inspects outputs, and applies quality checks prior to work submission. *People * Communications for Results (Intermediate): Conducts discussions with and writes memoranda to all levels of colleagues and peer groups in ways that support troubleshooting and problem solving. Seeks and shares relevant information, opinions, and judgments. Handles conflict empathetically. Explains the context of inter-related situations, asks probing questions, and solicits multiple sources of advice prior to taking action. Grow & Develop (Intermediate): Actively engages in professional development and growth opportunities. Shares knowledge, expertise, coaching and provides open feedback to help advance peers. Proactively seeks feedback and coaching opportunities from peers and people managers. *Education and Experience * A Bachelors in Business / Computer Science / Human Resources or related degree program is required. Strong demonostrated experience in Business / Computer Science / Human Resources or related field is required. Experience within SAP, Enwisen, Boomi, Sucessfactors, Taleo is preferred. Knowledge and experience in IT Service Management is preferred. Knowledge and experience in ITIL, PMP is preferred. Key Product skills and experience required: Minimum 5 years of prior experience in Business / Computer Science / Integrations (EDI) or related field is required. *Manohar BaddigamSr. IT Recruiter IndSoft, Inc1560 Wall St, Suite 104, Naperville, IL 60563630-524-0011 (Direct) 630-324-0006 Extn 304 (W)[email protected] <[email protected]>Exceeding your expectations since 19982009, 2010,2011 & 2013: Awarded Inc 500 fastest growing private companies in Americawww.IndSoft.com <http://www.indsoft.com/> – Technology, Finance and Accounting, HR and Engineering - Staffing and Solutions* -- You received this message because you are subscribed to "rtc-linux". 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