Hi All Please do not reply to this email but use my work-email ([email protected]) to reply to this email along with the resume.
Floorwalker - Operations Services Specialist (Technical Specialist) Open requirements: 2 Rate: $300/Day Location: Jacksonville FL Client: HCL / Duetsche Bank Visa: Any Visa Status *Mobile Operations Overview: *This team is responsible for the *Dev-Ops Level support of the centrally managed Device Management End User platforms: * *Mobility, Remote Access RAS, Server Based Computing Platforms, MobileIron, Intune, Zscaler and related platforms. * The team is responsible for driving knowledge improvement to the Tier 1 and Tier 2 Service Desk, engagement with vendors (including those providing managed or hosted services that deliver desktop or printing environments) and engineering teams for unresolved incidents. The team is also responsible for Disaster Recovery event coordination, outage management and problem resolution on these platforms. Finally, the Mobility Operations team will be the service owner of the platforms and associated products and will be responsible for driving the service improvement plans, incident reduction through problem management, definition of communications and release plans and the engagement with 3rd party vendors. The Operations Services Specialist ensures all IT services provided are robust, controlled and delivered effectively and efficiently. This includes monitoring services, preventing, and resolving service failures, fixing problems as well as carrying out operational tasks. The Operation Services Specialist will manage degradations or disruption of services identified and reported by service consumers or by the analysis and reactions to events on the respective service components to quickly re-establish the service to the full extent. The Operations Services Specialist works through service-related requests in accordance with existing service catalogue components. They will manage access requests to enable, revoke or modify privileges based on proper policy standards or direction from CISO. They will provide governance of the services, based on calculated service and capacity availability metrics, to ensure availability is not jeopardized by insufficient capacities because of consumption trends, upcoming campaigns, or peak consumptions. This position is required for supporting critical services such as Intune managed autopilot windows devices, Intune managed personal/corporate mobile devices, dbRAS and RSA 2FA, and essential mobile services including MobileIron, dbMAC and other platforms. This role also contributes to the day-to-day support of over 150,000 mobile end points. A strong technical resource with experience in mobile platforms and demonstrated people management skills is required to drive our strategic vision and to transition to best-in-class future mobile platforms. *The successful candidate will have key skills & competencies such as:* • *Provide first-level support for Microsoft Intune and Windows Autopilot-related issues. * • Assist end-users with device enrolment, application deployment, and configuration in Microsoft Intune. • Working knowledge in Registering a device, working on Compliance Remediation, reporting, working on Delivery Optimization, Update Windows Defender security intelligence, Windows Update feature upgrade and quality patching during autopilot, Driver and Firmware Servicing, Windows Driver update management. • Troubleshoot and resolve basic Intune-related problems, including connectivity issues and device compliance. • Collaborate with other IT support teams to escalate and resolve more complex issues. • Maintain accurate records of support activities and resolutions in ServiceNow. • Keep up to date with Microsoft Intune features, updates, and best practices. • Participate in the development and maintenance of support documentation and knowledge base articles. • Design and implement Intune configurations and policies to meet organizational needs. • Conduct root cause analysis for recurring or severe Intune-related problems. • Participate in the planning and execution of Intune migrations and upgrades. • In-depth knowledge of Microsoft Intune architecture, policies, and features with understanding of Microsoft Intune and mobile device management. • Experience with PowerShell scripting and Intune Graph API for automation and customization in Intune are a plus. • Proficient in Windows, iOS, and Android operating systems. • Strong analytical and problem-solving skills. • Excellent communication and collaboration skills. • Ability to work collaboratively in a team environment. • Relevant certifications (e.g., Microsoft Certified: Modern Desktop Administrator Associate) are a plus. * Soft skills:* • Proven record of thoroughness and diligence as any mistake can affect 150,000 end points. • Good communication skills with stakeholders • DevOps/ITIL experience a plus Thanks, and Regards Ali Dastagir Account Manager / BDM Call or Text or WhatsApp: +1-786 248 1982 <http://voice.google.com/calls?a=nc,%2B17862481982> <http://voice.google.com/calls?a=nc,%2B17862481982> <http://voice.google.com/calls?a=nc,%2B17862481982> [email protected] 3830 Main Street, Skokie IL 60076 *http://www.itsphereinc.com <http://www.itsphereinc.com/>* ========================================================= *Disclaimer: *This e-mail is confidential. 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