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NET GAIN: RTI plea exposes technical glitch in I-T department
REPORTER
[EMAIL PROTECTED]
Pune, Jan 15, 2008
Thanks to the Right to information (RTI) applications filed with the Income
Tax (I-T) offices in Pune and Patna, the technical lacunae in the regional and
the national server systems of the department came to light.
Avinash Murkute, a city-based business development manager, had to undergo a
Herculean task to get his tax refund from the I-T office at Pune.
Murkute had filed his I-T return with the Pune office on September 27, 2006.
He then visited the office on April 18 and July 12 in 2007 to enquire about the
tax refund.
In July 2007, he wrote his query to the I-T commissioner, which was replied
by Prachi Kakade, deputy commissioner, Pune. Based on the reply, he filed an
RTI application with the Pune I-T office on October 24, 2007.
In the reply to the application, the department claimed that it had sent the
Permanent Account Number (PAN) migration request to the Patna I-T office, where
Murkute registered his PAN while working there.
After this development Murkute filed another RTI application with the Patna
income tax office on November 20, 2007 to enquire about the PAN migration
request. The Patna I-T office got in touch with me and the Pune office after
receiving the RTI application regarding the I-T refund. It then manually
downloaded the request from the national server and after processing directed
the Pune office to issue a cheque of Rs. 720 to me, Murkute said adding,
Both offices realized that the automated request for PAN migration was not
being addressed for want of synchronization between the national and regional
servers. However, Murkute finally got his I-T refund on December 4, 2007.
When The Herald contacted Kakade, she said, I dont have technical
information about the server as the national servers are operated from Delhi
office.
WHAT IS PAN MIGRATION?
If ones PAN card is registered in Mumbai but he files his I-T returns at
Pune, then the Pune office sends an automated request to the Mumbai office for
PAN migration. This automated request from Pune regional server reaches Mumbai
regional server via national server. After that the Mumbai office directs the
Pune office to issue the cheque of refundable amount.
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