I feel individual grievances of our group members with a particular provider should not be aired in this forum, no matter how wronged we may feel. There will be no end to this -- all of us have been shortchanged, cheated at some point as consumers. There are other fora available to redress these grievances. Let the focus be on Right to Information Act. Yours sincerely, Dr. Quresh B. maskati Mumbai www.maskatieyeclinic.com
On Tue, Nov 25, 2008 at 6:44 PM, rajneesh madhok <[EMAIL PROTECTED]>wrote: > > ----- Original Message ----- > From: rajneesh madhok > To: TATA SKY ; [EMAIL PROTECTED]<nodalofficerpunjab%40tatasky.com> > Sent: Tuesday, November 25, 2008 5:51 PM > Subject: KINDLY CONSIDER THE REPUTATION OF TATA'S GENERATED BY HON'BLE > JAMSHEDJI TATA > > Nov 25, 2008 > > Sir, > It is heartening to learn that the fault of your Service Engineer to > install wrong Dish Antenna of TATA SKY should be penalized to the Cusomer. > What a great Company's decision. Bravo! Keep on thrusting the charges on the > customers and the company will be blessed. I agree that I should be > penalized but the honourable officials kindly let me know my fault. It is a > matter of great concern that the reputed company like TATA treat its > customers IRRESPECTIVE OF HON'BLE JAMSHED JI TATA'S FAMILY, WITH THE > HONOURABLE EXCEPTION OF THE PRESENT TATA SONS CONCERN, ARE NOT IN FAVOUR OF > THE CUSTOMER. I had hoped that the Management of TATA SKY will give its > judgement in the best interests of the country and its countrymen. > > Due to the reputation of TATA's I did not opt DISH TV whereas the C&F of > Dish TV is just opposite to our residence and M/S. Johnson Electricals, > Railway Road, Phagwara the distributor is very close to our family who > objected to us on the purchase of TATA SKY. I felt sorry for not purchasing > DISH TV. This was the cause that I have to leave my town to purchase the > connection from Jalandhar City about 22 KMs far away place from my house as > I have great regard to TATA for their incredible services to the nation. > > Today the Service Engineer from TATA SKY 09216112470 visited our house and > I show them the location where the previous Service Engineer has installed > the dish at our house. The concerned Engineer says though it has been > installed in the wrong location. But we can not change this location without > approval. Then he called someone the concerned official and told me that we > shall charge Rs. 350/- to get it changed to the proper location. I said this > is not my fault as the Dish is planted at about 4 feet high and the point is > where the children used to cross one top floor to other. He said the > official who has sent us to your house say not to get it shifted without > getting the amount of Rs. 350/-. Sir, as it is a fault of the TATA SKY's > Engineer and now the charges are being levied to the customer that is a > great highhandedness by the Tata Sky Officials. > > Secondly my balance now shows Rs. 2500/- but the validity day is being > shown as 24/11/2008. Why not TATA SKY shows clear cut amount and the date of > validity of my account. My balance is shown ZERO. What a great cumbersome > position. When I asked Tata Sky Engineer he said you keep it in your > knowledge that when the connection has been installed and when 400 days will > be over. Calculate 400 days so the date of expiry and validity will be > according to your calculation. What a great joke. > > Regards, > Rajneesh Madhok > > > ----- Original Message ----- > From: rajneesh madhok > To: [EMAIL PROTECTED]<rtimahilamanchup%40yahoogroups.co.in>; > [EMAIL PROTECTED] <urvashirti%40yahoogroups.co.in> > Sent: Monday, November 24, 2008 7:07 PM > Subject: Tata Sky Dodzing customers > > --- On Mon, 11/24/08, rajneesh madhok <[EMAIL > PROTECTED]<rajneesh_madhok%40yahoo.com>> > wrote: > > From: rajneesh madhok <[EMAIL PROTECTED]<rajneesh_madhok%40yahoo.com> > > > Subject: Tata Sky looting customers and don't care for their > representations > To: [EMAIL PROTECTED]<antibriberycampaign%40yahoogroups.com>, > [EMAIL PROTECTED] <DailySouthAsian%40yahoogroups.co.uk>, > [EMAIL PROTECTED] <eGovINDIA%40yahoogroups.com>, > [EMAIL PROTECTED] <HumJanenge%40yahoogroups.co.in>, > [EMAIL PROTECTED] <IHRO%40yahoogroups.com>, "Karamyog" < > [EMAIL PROTECTED] <karmayog%40yahoogroups.com>>, > [EMAIL PROTECTED]<LoksattaUttarpradesh%40yahoogroups.com>, > [EMAIL PROTECTED] <Praja-Vol%40yahoogroups.com>, > [email protected] <rti_india%40yahoogroups.com>, > [EMAIL PROTECTED] <rti4empowerment%40yahoogroups.com>, > [EMAIL PROTECTED] <rti4ngo%40yahoogroups.com> > Date: Monday, November 24, 2008, 8:19 AM > > > ----- Original Message ----- > From: rajneesh madhok > To: TATA SKY ; [EMAIL PROTECTED]<nodalofficerpunjab%40tatasky.com> > Sent: Monday, November 24, 2008 6:08 PM > Subject: Tata Sky alloted Add-on Educational Pack without demand; Dozing > customers > > Nov 24, 2008 > To > TATA SKY' > SUB: KINDLY DISCONTINUE THE PAID ADD ON EDUCATIONAL PACK NEVER DEMANDED BY > ME. IS IT TO EARN RS. 30/- PER MONTH ADDITIONALLY. > Sir, > Please kind enough to the customer. As I have not availed the Add on > Package. So, why the packages have been alloted to the customers without > demand. Kindly play the friendly game. My Account still shows Minus of Rs. > 2500/- whereas I had paid the amount on 21st Nov. 2008. Your customer care > does not pick the telephone numbers. The drama to Press 1 for English > language, Press 2 for Hindi and Press 3 for Punjabi ends with the intimation > that you have not pressed any one within 5 seconds. The clear-cut method of > dozing the customer. > Kindly be friendly to the customer for God Sake. > > Yours truly, > Rajneesh Madhok > ----- Original Message ----- > From: rajneesh madhok > To: TATA SKY ; [EMAIL PROTECTED]<nodalofficerpunjab%40tatasky.com> > Sent: Monday, November 24, 2008 11:41 AM > Subject: RUDE BEHAVIOUR BY TATA SKY SERVICE ENGINEER. > > November 24, 2008 > To > Tata Sky > > Honourable Madam, > > This is with reference to our conversation yesterday. It is really sad that > the cusotmer will be so rudely behaved by the staff for his no fault. What > is my fault. Whether on the day of installation of Tata Sky connection at my > home it was not the responsibility of the Service Engineer to settle the > date and time of installation of Tata Sky connection. Whether I can not move > out from my home to attend other engagements. Whether Service Engineer > finalized the date and time of working previously, if not then whether I > have got the initution that today the Service Engineer will come to get the > installation. Whether I am bound that the Service Engineer has been in my > town for another engagement so I should reach home on the spot to receive > him and get his dictation. Why the Service Engineer is misbehaving with me. > What is my fault. Whether I have harmed TATA SKY to get the TATA SKY > connection. Kindly specify. > > I got a call from you yesterday from +918022163000. The details of the > faults had been discussed by you and it was intimated to you that the > location of the installed Dish is not right and you agreed to my plea. Today > I got a call from +9198143-35305. The called person argued with me and > telling me that it is your fault as the Dish had been installed in the > presence of other family members. I said when I had already told you that > the location should be finalized in my presence then why did not you wait > for my arrival. The calling person behaves rudely and told me that we shall > charge Rs. 350/- as shifting charges. I said that the fault is yours then > why should I pay. He told that if you will not pay we shall charge the > installation charges from your account and debit the balance with said > account. Madam as it is not my fault so I am not ready to pay even a single > pie. > > If Tata Sky don't like to settle the dispute due to its DEFICIENCY IN > SERVICE then I shall have to file the case under Consumer Protection Act, > 1986. > > Yours truly, > Rajneesh Madhok > > ----- Original Message ----- > From: rajneesh madhok > To: [EMAIL PROTECTED] <help%40tatasky.com> ; [EMAIL > PROTECTED]<nodalofficerpunjab%40tatasky.com> > Sent: Saturday, November 22, 2008 10:28 PM > Subject: AGGRAVATE TENSIONS, PURCHASE TATA SKY AFTER PAYING RS. 3800/- > > From: RAJNEESH > MADHOK, > Nov > 22, 2008 > (Registered Member CORE- Consumer Online Resource & Empowerment Centre & > Anti- Corruption > Bureau) > B-XXX/63, NEHRU NAGAR, ST.NO. 2, > RAILWAY ROAD, > PHAGWARA-144401 (PB) > PH: 01824-262569 (O), 268210 (R),094173-06415 > TELE-FAX: 01824-262569, E-MAIL: [EMAIL PROTECTED]<madhok_rajneesh%40vsnl.net> > > To > Tata Sky > Bombay Dyeing AO building > Pandurang Budhkar Marg > Worli > Mumbai 400 025 > India > Phone: +91 (22) 6613 3000 > Fax: +91 (22) 6613 3030 > Email: [EMAIL PROTECTED] <help%40tatasky.com> > Website: www.tatasky.com > TATA SKY HIGH TENSION AFTER PAYING RS. 3800/- ON 21/11/2008. COMPANY > DISPLAYS MINUS BALANCE. NO ONE TO ATTEND THE REQUESTS. REQUESTS MADE TO > [EMAIL PROTECTED] <help%40tatasky.com> RETURN UNDILIVERED A GREAT HIGH > HANDEDNESS. > > Customer I.D. No. 1024565093 > > My initial experience with TATA SKY IS VERY BAD. In fact now I am realizing > that I made a blunder taking TATA Sky Service. As I had been using VSNL ( > Tata Indicom Dial up service) from the last 8-10 years so due to the > reputation I got in to the trap. > I purchased the connection of TATA SKY on 21st Nov 2008 from M/S. Happy > Satellite & Telecom, Opp. Amar Guest House, Near Bhagat Singh Chowk, > Phagwara Gate, Jalandhar to be installed at my residence at B-xxx/63, Nehru > Nagar, St. No. 2, Railway Road, Phagwara. > > There is no process absolutely defined for new connection. You don't know > what to do once you pay Rs. 3800/- i.e. Rs.1300/- vide Cash Retail invoice > no, 3080 dt. 21/11/2008 + Rs. 2500/- vide cash invoice no. 3081 dt. > 21/11/2008. What to do with the set top box after paying RS. 3800/- the > discount of Rs. 200/- for the scheme of Rs. 3999/-. On my request the > request was registered with Tata Sky Service Centre to enable the > installation. > > On 21st Nov. 2008 I got an SMS from Tata Sky that Their Service team will > contact to confirm work time. > > On 22nd Nov 2008 the Service Engineer from No. 98143-35305 called me that > we are coming to install the DTH Tata Sky connection at your house. I said > Sir, I am at Ludhiana at present and it would be better if the said unit be > installed in my presence as I shall be available to view the location of > installation. > > Any how the service Engineer reached our house and get it installed. There > are pixellation problems. But not to care. I called the seller of the > instrument to get the problem rectified and get my voucher recharged but > only lip promises he made neither charged the voucher nor get the > pixellation problems removed. If there is a kitch pich then why to shell out > Rs. 4000/- to get mental harassment why not to use normal Cable. Though it > gives poor services as compare to cable specially in rainy season as I had > heard but the service will be so poor I have never thought. > > At initial stage as I had purchased Super Family + plus pack for Rs. > 2500/-+ Rs. 1500/-=Rs. 4000/--Rs. 200/- discount=Rs. 3800/-. Almost half of > the channels are not being telecasted. Some of the important channels are > not being telecasted after paying for the maximum amount demanded by the > dealer. This is totally ridiculous. > > Kindly look in to the matter & Oblige, > Yours truly, > Rajneesh Madhok > > > > > > > > > [Non-text portions of this message have been removed] > > > [Non-text portions of this message have been removed]
