Hi,
I was playing around with RTIR and I made some changes that apparently screwed something up, so I went back to a clean install of RT/RTIR to start over. I deleted the DB, reinstalled RT & RTIR (latest revs) & reinitialized the DBs. RTIR comes up OK, but something strange is happening now. When I go to the 'Create Incident Report' page, fill everything in and hit the 'Create' button it pauses a few seconds and then I get 'Internet Explorer cannot display the page'. The same thing happens when I try to create new incidents or investigations. The funny thing is that they get created just fine - if I go back to RTIR it shows the item I just created in the appropriate queue. I turned on debug and took a look at the log, but there were no errors displayed. Here's the output when I create an incident report: [Fri Sep 10 16:16:43 2010] [debug]: About to think about scrips for transaction #79 (/opt/rt3/bin/../lib/RT/Transaction_Overlay.pm:163) [Fri Sep 10 16:16:43 2010] [debug]: About to think about scrips for transaction #80 (/opt/rt3/bin/../lib/RT/Transaction_Overlay.pm:163) [Fri Sep 10 16:16:43 2010] [debug]: About to think about scrips for transaction #81 (/opt/rt3/bin/../lib/RT/Transaction_Overlay.pm:163) [Fri Sep 10 16:16:43 2010] [debug]: About to think about scrips for transaction #82 (/opt/rt3/bin/../lib/RT/Transaction_Overlay.pm:163) [Fri Sep 10 16:16:43 2010] [debug]: About to think about scrips for transaction #83 (/opt/rt3/bin/../lib/RT/Transaction_Overlay.pm:163) [Fri Sep 10 16:16:43 2010] [debug]: About to prepare scrips for transaction #83 (/opt/rt3/bin/../lib/RT/Transaction_Overlay.pm:167) [Fri Sep 10 16:16:43 2010] [debug]: Found 16 scrips for TransactionCreate stage with applicable type(s) Create (/opt/rt3/bin/../lib/RT/Scrips_Overlay.pm:370) [Fri Sep 10 16:16:43 2010] [debug]: About to commit scrips for transaction #83 (/opt/rt3/bin/../lib/RT/Transaction_Overlay.pm:187) [Fri Sep 10 16:16:43 2010] [debug]: Committing scrip #3 on txn #83 of ticket #4 (/opt/rt3/bin/../lib/RT/Scrips_Overlay.pm:190) [Fri Sep 10 16:16:43 2010] [debug]: Calling SetRecipientDigests for transaction RT::Transaction=HASH(0x9c79498), id 83 (/opt/rt3/bin/../lib/RT/Action/SendEmail.pm:635) [Fri Sep 10 16:16:43 2010] [debug]: Working on mailfield To; recipients are (/opt/rt3/bin/../lib/RT/Action/SendEmail.pm:651) [Fri Sep 10 16:16:43 2010] [debug]: Subject: [Threat Intelligence Group Incident Response (TIGIR) #4] AutoReply: Test incident report #3 From: "Incident Reports via RT" <> Reply-To: In-Reply-To: References: <rt-ticke...@xxxxx> Message-ID: <rt-3.8.8-11401-1284135403-314.4-...@xxxxx> Precedence: bulk X-RT-Loop-Prevention: Threat Intelligence Group Incident Response (TIGIR) RT-Ticket: Threat Intelligence Group Incident Response (TIGIR) #4 Managed-by: RT 3.8.8 (http://www.bestpractical.com/rt/) RT-Originator: [email protected] Auto-Submitted: auto-replied MIME-Version: 1.0 Content-Transfer-Encoding: 8bit Content-Type: text/plain; charset="utf-8" X-RT-Original-Encoding: utf-8 (/opt/rt3/bin/../lib/RT/Action/SendEmail.pm:658) [Fri Sep 10 16:16:43 2010] [debug]: Removing deferred recipients from To: line (/opt/rt3/bin/../lib/RT/Action/SendEmail.pm:681) [Fri Sep 10 16:16:43 2010] [debug]: Setting deferred recipients for attribute creation (/opt/rt3/bin/../lib/RT/Action/SendEmail.pm:690) [Fri Sep 10 16:16:43 2010] [debug]: Working on mailfield Cc; recipients are (/opt/rt3/bin/../lib/RT/Action/SendEmail.pm:651) [Fri Sep 10 16:16:43 2010] [debug]: Subject: [Threat Intelligence Group Incident Response (TIGIR) #4] AutoReply: Test incident report #3 From: "Incident Reports via RT" <> Reply-To: In-Reply-To: References: <rt-ticke...@xxxxx> Message-ID: <rt-3.8.8-11401-1284135403-314.4-...@xxxxx> Precedence: bulk X-RT-Loop-Prevention: Threat Intelligence Group Incident Response (TIGIR) RT-Ticket: Threat Intelligence Group Incident Response (TIGIR) #4 Managed-by: RT 3.8.8 (http://www.bestpractical.com/rt/) RT-Originator: [email protected] Auto-Submitted: auto-replied MIME-Version: 1.0 Content-Transfer-Encoding: 8bit Content-Type: text/plain; charset="utf-8" X-RT-Original-Encoding: utf-8 (/opt/rt3/bin/../lib/RT/Action/SendEmail.pm:658) [Fri Sep 10 16:16:43 2010] [debug]: Removing deferred recipients from Cc: line (/opt/rt3/bin/../lib/RT/Action/SendEmail.pm:681) [Fri Sep 10 16:16:43 2010] [debug]: Setting deferred recipients for attribute creation (/opt/rt3/bin/../lib/RT/Action/SendEmail.pm:690) [Fri Sep 10 16:16:43 2010] [debug]: Working on mailfield Bcc; recipients are (/opt/rt3/bin/../lib/RT/Action/SendEmail.pm:651) [Fri Sep 10 16:16:43 2010] [debug]: Subject: [Threat Intelligence Group Incident Response (TIGIR) #4] AutoReply: Test incident report #3 From: "Incident Reports via RT" <> Reply-To: In-Reply-To: References: <rt-ticke...@xxxxx> Message-ID: <rt-3.8.8-11401-1284135403-314.4-...@xxxxx> Precedence: bulk X-RT-Loop-Prevention: Threat Intelligence Group Incident Response (TIGIR) RT-Ticket: Threat Intelligence Group Incident Response (TIGIR) #4 Managed-by: RT 3.8.8 (http://www.bestpractical.com/rt/) RT-Originator: [email protected] Auto-Submitted: auto-replied MIME-Version: 1.0 Content-Transfer-Encoding: 8bit Content-Type: text/plain; charset="utf-8" X-RT-Original-Encoding: utf-8 (/opt/rt3/bin/../lib/RT/Action/SendEmail.pm:658) [Fri Sep 10 16:16:43 2010] [debug]: Removing deferred recipients from Bcc: line (/opt/rt3/bin/../lib/RT/Action/SendEmail.pm:681) [Fri Sep 10 16:16:43 2010] [debug]: Setting deferred recipients for attribute creation (/opt/rt3/bin/../lib/RT/Action/SendEmail.pm:690) [Fri Sep 10 16:16:43 2010] [debug]: No recipients found for deferred delivery on transaction #83 (/opt/rt3/bin/../lib/RT/Action/SendEmail.pm:703) [Fri Sep 10 16:16:43 2010] [info]: <rt-3.8.8-11401-1284135403-314.4-...@xxxxx> #4/83 - Scrip 3 On Create Autoreply To Requestors (/opt/rt3/bin/../lib/RT/Action/SendEmail.pm:300) [Fri Sep 10 16:16:43 2010] [info]: <rt-3.8.8-11401-1284135403-314.4-...@xxxxx> No recipients found. Not sending. (/opt/rt3/bin/../lib/RT/Interface/Email.pm:352) [Fri Sep 10 16:16:43 2010] [debug]: Committing scrip #4 on txn #83 of ticket #4 (/opt/rt3/bin/../lib/RT/Scrips_Overlay.pm:190) [Fri Sep 10 16:16:43 2010] [debug]: Calling SetRecipientDigests for transaction RT::Transaction=HASH(0x9c79498), id 83 (/opt/rt3/bin/../lib/RT/Action/SendEmail.pm:635) [Fri Sep 10 16:16:43 2010] [debug]: Working on mailfield To; recipients are (/opt/rt3/bin/../lib/RT/Action/SendEmail.pm:651) [Fri Sep 10 16:16:43 2010] [debug]: Subject: [Threat Intelligence Group Incident Response (TIGIR) #4] Test incident report #3 From: "TIG Administrator via RT" <> Reply-To: In-Reply-To: References: <rt-ticke...@xxxxx> Message-ID: <rt-3.8.8-11401-1284135403-715.4-...@xxxxx> Precedence: bulk X-RT-Loop-Prevention: Threat Intelligence Group Incident Response (TIGIR) RT-Ticket: Threat Intelligence Group Incident Response (TIGIR) #4 Managed-by: RT 3.8.8 (http://www.bestpractical.com/rt/) RT-Originator: [email protected] MIME-Version: 1.0 Content-Transfer-Encoding: 8bit Content-Type: text/plain; charset="utf-8" X-RT-Original-Encoding: utf-8 (/opt/rt3/bin/../lib/RT/Action/SendEmail.pm:658) [Fri Sep 10 16:16:43 2010] [debug]: Removing deferred recipients from To: line (/opt/rt3/bin/../lib/RT/Action/SendEmail.pm:681) [Fri Sep 10 16:16:43 2010] [debug]: Setting deferred recipients for attribute creation (/opt/rt3/bin/../lib/RT/Action/SendEmail.pm:690) [Fri Sep 10 16:16:43 2010] [debug]: Working on mailfield Cc; recipients are (/opt/rt3/bin/../lib/RT/Action/SendEmail.pm:651) [Fri Sep 10 16:16:43 2010] [debug]: Subject: [Threat Intelligence Group Incident Response (TIGIR) #4] Test incident report #3 From: "TIG Administrator via RT" <> Reply-To: In-Reply-To: References: <rt-ticke...@xxxxx> Message-ID: <rt-3.8.8-11401-1284135403-715.4-...@xxxxx> Precedence: bulk X-RT-Loop-Prevention: Threat Intelligence Group Incident Response (TIGIR) RT-Ticket: Threat Intelligence Group Incident Response (TIGIR) #4 Managed-by: RT 3.8.8 (http://www.bestpractical.com/rt/) RT-Originator: [email protected] MIME-Version: 1.0 Content-Transfer-Encoding: 8bit Content-Type: text/plain; charset="utf-8" X-RT-Original-Encoding: utf-8 (/opt/rt3/bin/../lib/RT/Action/SendEmail.pm:658) [Fri Sep 10 16:16:43 2010] [debug]: Removing deferred recipients from Cc: line (/opt/rt3/bin/../lib/RT/Action/SendEmail.pm:681) [Fri Sep 10 16:16:43 2010] [debug]: Setting deferred recipients for attribute creation (/opt/rt3/bin/../lib/RT/Action/SendEmail.pm:690) [Fri Sep 10 16:16:43 2010] [debug]: Working on mailfield Bcc; recipients are (/opt/rt3/bin/../lib/RT/Action/SendEmail.pm:651) [Fri Sep 10 16:16:43 2010] [debug]: Subject: [Threat Intelligence Group Incident Response (TIGIR) #4] Test incident report #3 From: "TIG Administrator via RT" <> Reply-To: In-Reply-To: References: <rt-ticke...@xxxxx> Message-ID: <rt-3.8.8-11401-1284135403-715.4-...@xxxxx> Precedence: bulk X-RT-Loop-Prevention: Threat Intelligence Group Incident Response (TIGIR) RT-Ticket: Threat Intelligence Group Incident Response (TIGIR) #4 Managed-by: RT 3.8.8 (http://www.bestpractical.com/rt/) RT-Originator: [email protected] MIME-Version: 1.0 Content-Transfer-Encoding: 8bit Content-Type: text/plain; charset="utf-8" X-RT-Original-Encoding: utf-8 (/opt/rt3/bin/../lib/RT/Action/SendEmail.pm:658) [Fri Sep 10 16:16:43 2010] [debug]: Removing deferred recipients from Bcc: line (/opt/rt3/bin/../lib/RT/Action/SendEmail.pm:681) [Fri Sep 10 16:16:43 2010] [debug]: Setting deferred recipients for attribute creation (/opt/rt3/bin/../lib/RT/Action/SendEmail.pm:690) [Fri Sep 10 16:16:43 2010] [debug]: No recipients found for deferred delivery on transaction #83 (/opt/rt3/bin/../lib/RT/Action/SendEmail.pm:703) [Fri Sep 10 16:16:43 2010] [info]: <rt-3.8.8-11401-1284135403-715.4-...@xxxxx> #4/83 - Scrip 4 On Create Notify AdminCcs (/opt/rt3/bin/../lib/RT/Action/SendEmail.pm:300) [Fri Sep 10 16:16:43 2010] [info]: <rt-3.8.8-11401-1284135403-715.4-...@xxxxx> No recipients found. Not sending. (/opt/rt3/bin/../lib/RT/Interface/Email.pm:352) [Fri Sep 10 16:16:43 2010] [debug]: Committing scrip #11 on txn #83 of ticket #4 (/opt/rt3/bin/../lib/RT/Scrips_Overlay.pm:190) [Fri Sep 10 16:16:43 2010] [debug]: Committing scrip #71 on txn #83 of ticket #4 (/opt/rt3/bin/../lib/RT/Scrips_Overlay.pm:190) [Fri Sep 10 16:16:43 2010] [debug]: Committing scrip #75 on txn #83 of ticket #4 (/opt/rt3/bin/../lib/RT/Scrips_Overlay.pm:190) [Fri Sep 10 16:16:43 2010] [debug]: About to think about scrips for transaction #84 (/opt/rt3/bin/../lib/RT/Transaction_Overlay.pm:163) [Fri Sep 10 16:16:43 2010] [debug]: About to prepare scrips for transaction #84 (/opt/rt3/bin/../lib/RT/Transaction_Overlay.pm:167) [Fri Sep 10 16:16:43 2010] [debug]: Found 9 scrips for TransactionCreate stage with applicable type(s) AddWatcher (/opt/rt3/bin/../lib/RT/Scrips_Overlay.pm:370) [Fri Sep 10 16:16:43 2010] [debug]: About to commit scrips for transaction #84 (/opt/rt3/bin/../lib/RT/Transaction_Overlay.pm:187) [Fri Sep 10 16:16:43 2010] [debug]: Committing scrip #11 on txn #84 of ticket #4 (/opt/rt3/bin/../lib/RT/Scrips_Overlay.pm:190) [Fri Sep 10 16:16:43 2010] [debug]: Committing scrip #28 on txn #83 of ticket #4 (/opt/rt3/bin/../lib/RT/Scrips_Overlay.pm:190) [Fri Sep 10 16:16:44 2010] [debug]: About to think about scrips for transaction #85 (/opt/rt3/bin/../lib/RT/Transaction_Overlay.pm:163) [Fri Sep 10 16:16:44 2010] [debug]: About to prepare scrips for transaction #85 (/opt/rt3/bin/../lib/RT/Transaction_Overlay.pm:167) [Fri Sep 10 16:16:44 2010] [debug]: Found 11 scrips for TransactionCreate stage with applicable type(s) Set (/opt/rt3/bin/../lib/RT/Scrips_Overlay.pm:370) [Fri Sep 10 16:16:44 2010] [debug]: About to commit scrips for transaction #85 (/opt/rt3/bin/../lib/RT/Transaction_Overlay.pm:187) [Fri Sep 10 16:16:44 2010] [debug]: Committing scrip #11 on txn #85 of ticket #4 (/opt/rt3/bin/../lib/RT/Scrips_Overlay.pm:190) [Fri Sep 10 16:16:44 2010] [debug]: Committing scrip #45 on txn #85 of ticket #4 (/opt/rt3/bin/../lib/RT/Scrips_Overlay.pm:190) [Fri Sep 10 16:16:44 2010] [debug]: Committing scrip #40 on txn #83 of ticket #4 (/opt/rt3/bin/../lib/RT/Scrips_Overlay.pm:190) [Fri Sep 10 16:16:44 2010] [debug]: Committing scrip #63 on txn #83 of ticket #4 (/opt/rt3/bin/../lib/RT/Scrips_Overlay.pm:190) [Fri Sep 10 16:16:44 2010] [debug]: Committing scrip #42 on txn #83 of ticket #4 (/opt/rt3/bin/../lib/RT/Scrips_Overlay.pm:190) [Fri Sep 10 16:16:44 2010] [debug]: About to think about scrips for transaction #86 (/opt/rt3/bin/../lib/RT/Transaction_Overlay.pm:163) [Fri Sep 10 16:16:44 2010] [debug]: About to prepare scrips for transaction #86 (/opt/rt3/bin/../lib/RT/Transaction_Overlay.pm:167) [Fri Sep 10 16:16:44 2010] [debug]: Found 9 scrips for TransactionCreate stage with applicable type(s) CustomField (/opt/rt3/bin/../lib/RT/Scrips_Overlay.pm:370) [Fri Sep 10 16:16:44 2010] [debug]: About to commit scrips for transaction #86 (/opt/rt3/bin/../lib/RT/Transaction_Overlay.pm:187) [Fri Sep 10 16:16:44 2010] [debug]: Committing scrip #11 on txn #86 of ticket #4 (/opt/rt3/bin/../lib/RT/Scrips_Overlay.pm:190) [Fri Sep 10 16:16:44 2010] [debug]: Committing scrip #42 on txn #86 of ticket #4 (/opt/rt3/bin/../lib/RT/Scrips_Overlay.pm:190) [Fri Sep 10 16:16:44 2010] [debug]: Committing scrip #19 on txn #83 of ticket #4 (/opt/rt3/bin/../lib/RT/Scrips_Overlay.pm:190) [Fri Sep 10 16:16:44 2010] [debug]: About to think about scrips for transaction #87 (/opt/rt3/bin/../lib/RT/Transaction_Overlay.pm:163) [Fri Sep 10 16:16:44 2010] [debug]: About to prepare scrips for transaction #87 (/opt/rt3/bin/../lib/RT/Transaction_Overlay.pm:167) [Fri Sep 10 16:16:44 2010] [debug]: Found 11 scrips for TransactionCreate stage with applicable type(s) Set (/opt/rt3/bin/../lib/RT/Scrips_Overlay.pm:370) [Fri Sep 10 16:16:44 2010] [debug]: About to commit scrips for transaction #87 (/opt/rt3/bin/../lib/RT/Transaction_Overlay.pm:187) [Fri Sep 10 16:16:44 2010] [debug]: Committing scrip #11 on txn #87 of ticket #4 (/opt/rt3/bin/../lib/RT/Scrips_Overlay.pm:190) [Fri Sep 10 16:16:44 2010] [info]: Ticket 4 created in queue 'Incident Reports' by tig_admin (/opt/rt3/bin/../lib/RT/Ticket_Overlay.pm:671) [Fri Sep 10 16:16:44 2010] [debug]: Found 0 scrips for TransactionBatch stage with applicable type(s) Create (/opt/rt3/bin/../lib/RT/Scrips_Overlay.pm:370) [Fri Sep 10 16:16:44 2010] [debug]: Found 0 scrips for TransactionBatch stage with applicable type(s) AddWatcher,Set,CustomField (/opt/rt3/bin/../lib/RT/Scrips_Overlay.pm:370)
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