RT: 3.8.8 RTFM: 2.4.2 RTIR: 2.6.0 I've installed the above three pieces of software, and made very minimal changes (updating the site name, adding a user, modifying root) but other than that much of it is default. I was trying to complete the RTIR configuration, and the README segment for RT-IR 2.6.0 states:
1) Using RT's configuration interface, add the email address of the Network Operations Team (the people who will handle activating and removing Blocks) as AdminCC on the Blocks queue. RT -> Queues -> Blocks -> Watchers When I get into RT -> Configuration -> Queues -> Blocks -> Watchers, I see no option to set AdminCC. I tried adding a NOC user, but I do not want them logging into the system (preferably), and that was successful but I cannot add that user apparently. I went back to the disabled user, enabled them, set a password, and went back and was able to add them to the AdminCC. Is this normal behavior? Can't this just be a system variable? Aside from the strangeness of our abuse desk being separate from the network admins who operate NOC@ for our domain... yes I know this is strange, the recepients of noc@ (network) will not need to be in this system. I suppose I could just not tell them the password. - Brian Menges Sr. Support Systems Administrator GoGrid | ServePath | ColoServe | UpStream Networks _______________________________________________ Rtir mailing list [email protected] http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rtir
