$ cat /opt/rt3/etc/RT_SiteConfig.pm | grep Plugins Set(@Plugins,qw(RT::FM),qw(RT::IR),qw(RT::Extension::TicketAging));
This worked. Thank you. The docs specified 'use RT::Extension::TicketAging' and apache was barfing. Thanks again. Now back to setting this up further. - Brian Menges Sr. Support Systems Administrator GoGrid | ServePath | ColoServe | UpStream Networks -----Original Message----- From: [email protected] [mailto:[email protected]] On Behalf Of Ruslan Zakirov Sent: Wednesday, December 29, 2010 3:23 PM To: bmenges.abuse Cc: [email protected] Subject: Re: [Rtir] Ticket Aging and Ticket Locking install assistance Aha. Docs are out of date. Add RT::Extension::TicketAging to @Plugins ooption in the RT site config. On Thu, Dec 30, 2010 at 1:49 AM, bmenges.abuse <[email protected]> wrote: > 1) preferably yes > 2) OK, so no tests then , run from source install > 3) yes, clearly, I read it -- I still asked my question > 4) OK... > > In any event... I did install from the source, but now apache2 won't start... > trying to decrypt the message and I'm getting a little lost: > > [Wed Dec 29 14:37:04 2010] [error] Require of RT::Action::TicketAgingActivate > failed.\nCan't locate RT/Action/TicketAgingActivate.pm in @INC (@INC > contains: /opt/rt3/bin/../local/lib /opt/rt3/local/plugins/RT-FM/lib > /opt/rt3/local/plugins/RT-IR/lib /opt/rt3/bin/../lib /etc/perl > /usr/local/lib/perl/5.10.0 /usr/local/share/perl/5.10.0 /usr/lib/perl5 > /usr/share/perl5 /usr/lib/perl/5.10 /usr/share/perl/5.10 > /usr/local/lib/site_perl . /etc/apache2) at (eval 2514) line > 3.\n\nCompilation failed in require at (eval 2) line 1.\n > > Where is this include? Since this isn't going to work for this instance, I'm > trying to back it out. Unfortunately installing from source wasn't helpful > ... according to its INSTALL guide, which is very minimal. Does this mean I > also need TicketAgingActivate as well? > > For the moment, I've disabled the site which has brought apache2 back until > this is resolved... > > - Brian Menges > Abuse Administrator > GoGrid | ServePath | ColoServe | UpStream Networks > > > -----Original Message----- > From: [email protected] [mailto:[email protected]] On Behalf Of > Ruslan Zakirov > Sent: Wednesday, December 29, 2010 2:02 PM > To: bmenges.abuse > Cc: [email protected] > Subject: Re: [Rtir] Ticket Aging and Ticket Locking install assistance > > Hi, > > 1) Do you really need this additional features? > 2) Running tests required DBA access to create new DB and populate it > with data. So mainly only developers run tests. CPAN shell just don't > have enough knoledge to run those tests. > 3) The doc clearly says install according to instructions, it doesn't > say use CPAN shell or run the following commands. > 4) These two extensions havn't been tested on new RT/RTIR releases, > but I believe they work. > > On Wed, Dec 29, 2010 at 11:43 PM, bmenges.abuse > <[email protected]> wrote: >> RT: 3.8.8 >> RTFM: 2.4.2 >> RTIR: 2.6.0 >> >> I've installed the above three pieces of software, and made very minimal >> changes (updating the site name, adding a user, modifying root) but other >> than that much of it is default. >> >> Little bit confused by the following (RTIR-2.6.0): >> >> 9) If you want to enable ticket/incident aging, install >> RT::Extension::TicketAging >> following the installation instructions in that extension's INSTALL and >> README >> files. >> >> 10) If you want to enable ticket locking, install >> RT::Extension::TicketLocking >> following the installation instructions in that extension's README file. >> >> So I'm trying to install these via CPAN of course, working with TicketAging >> first. >> >> During manual CPAN install, after correcting the 'Age' custom field missing, >> I have: >> >> Failed Test Stat Wstat Total Fail List of Failed >> ------------------------------------------------------------------------------- >> t/01.basics.t 2 512 6 2 1 4 >> t/02.finished-age.t 4 1024 25 4 2 7 14 21 >> t/03.dead-age.t 3 768 26 3 3 10 20 >> t/04.extinct-age.t 2 512 9 2 2 5 >> t/05.destroyed-age.t 1 256 4 1 3 >> t/07.reopen.t 2 512 6 2 2 5 >> Failed 6/8 test scripts. 14/81 subtests failed. >> Files=8, Tests=81, 170 wallclock secs (159.07 cusr + 5.92 csys = 164.99 CPU) >> Failed 6/8 test programs. 14/81 subtests failed. >> make: *** [test_dynamic] Error 2 >> >> I'm still trying to make sense of this, but it looks like: >> >> The RTAddressRegexp option is not set in the config. Not setting this option >> results in additional SQL queries to check whether each address belongs to >> RT or not. It is especially important to set this option if RT recieves >> emails on addresses that are not in the database or config. >> (/opt/rt3/lib/RT/Config.pm:343) >> >> Is my core problem. Right now I haven't setup the e-mail routing because >> this system is being built currently. Do I have to finish the mail queue >> settings for RT before I can complete the install of >> RT::Extension::TicketAging and RT::Extension::TicketLocking ? >> >> Given the difficulty with TicketAging, I haven't attempted TicketLocking at >> this time. >> >> Help would be appreciated. >> >> - Brian Menges >> Abuse Administrator >> GoGrid | ServePath | ColoServe | UpStream Networks >> _______________________________________________ >> Rtir mailing list >> [email protected] >> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rtir >> > > > > -- > Best regards, Ruslan. > _______________________________________________ > Rtir mailing list > [email protected] > http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rtir > -- Best regards, Ruslan. _______________________________________________ Rtir mailing list [email protected] http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rtir
