On Wed, 12 Jan 2011, Ruslan Zakirov wrote:
Sadly enough on create ticket object is not available on create as
there is no ticket at the moment.
There still is $TicketObj? I know it's not "the current ticket" but
the parent ticket as seen from Create.html, but still...
Your article templates should be aware that ticket is not always
available and use conditions.
True about using conditions, in this specific case it's testing :)
I changed
<& /Elements/MessageBox, Default => $ARGS{Content}, IncludeSignature =>
$include_signature &>
to
<& /Elements/MessageBox, Default => $ARGS{Content}, IncludeSignature =>
$include_signature, Ticket => $IncidentObj &>
in local/plugins/RT-IR/html/RTIR/Create.html, and it actually works.
I can't see if there are any indirectly related caveats. I'll fiddle a bit
more with this solution.
--
Kind regards
Michal Wodzinski, DK-CERT (UNI-C)
3587 8817 / 2483 2451
PGP Key ID: 0x67AF700C (hkp://pgp.mit.edu)
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