On Mon, Mar 12, 2012 at 03:48:13PM +0000, Matt Newham wrote: > Hey guys. Im wondering if it is possible to create "outputs" from RTIR - > for example if I want > to issue a paper based report about an incident, can I automatically > extract metadata from the > RT Incident Report and import it into a Word/HTML template? > > Im very sure this is practical and possible, however thought I would get > the lists thoughts > and ask if anyone has done anything similar?
You can export data from any search result, there are a few built-in statistical reports, you can write your own HTML::Mason code to pull data using the API or you can point a reporting tool such as Business Objects or any of the various other options at the RT Database in a read-only mode to pull data. Without knowing more about what you want to do, it's difficult to make specific suggestions. -kevin _______________________________________________ Rtir mailing list [email protected] http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rtir
