On Fri, May 18, 2012 at 3:32 PM, Robson Eisinger <[email protected]> wrote: > Hi guys, > > That's my first time writing to this list and I didn't find any info related > to my problem. As English isn't my first language, I hope to be clear enough > with my text and that I can find some help here. =) > > Okay, here my problem. We have a RT 3.8.2 installed on a physical machine > (OS: FreeBSD; Plugins: RTFM and RTIR 2.4.2) and right now this machine is > dying, so we decided to create a dedicated VM to host a new RT installation. > For some reason, we decided to change the OS to Ubuntu 12.04 LTS, and > considering all the dependences, we installed a fresh install with RT > 3.8.11, RTFM 2.4.3 and RTIR 2.6.1. After that, we restored a mysql dump from > our old RT, and following the procedures from all the UPGRADING guides (RT, > RTFM, RTIR), we finished our installation. Everything went well, but in the > RTIR part, we can't list any most due incidents, the list is blank. Anyone > can give me some light about that? > > I don't know if I'm being clear enough, I can answer any question related, > but I can't give any Screenshot or show any data.
The first thing you should do is enable debug logging in config and logging of SQL statements. I suspect that something still uses custom field name with _RTIR_ prefix that was deleted in RTIR 2.6. Log with SQL queries will show you if it's true. Then you can investigate where this is coming from. Probably it's a custom saved search that script failed to upgrade. > Cheers, > > Robson Eisinger > Network Analyst at University of Sao Paulo/Brazil > > _______________________________________________ > Rtir mailing list > [email protected] > http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rtir -- Best regards, Ruslan. _______________________________________________ Rtir mailing list [email protected] http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rtir
