On 9/24/12 10:23 PM, Kevin Falcone wrote: > What were your old and new versions? I'm not aware of the phrase > "Bulk Edit" being in RT/RTIR. There is a Bulk Update in core RT, as > well as several Bulk Reject/Bulk Reply in RTIR. You might want to > describe where the feature was in your old version in case it's just > been renamed/moved.
It's the feature with which you can: 1. make a custom search that generate a list of tickets 2. bilk modify fields for those tickets (like owner, status, add comments, etc)
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