Hi Kevin, thanks for your quick reply.
The error remains the same when running webmux.pt directly with perl: $ perl /usr/share/request-tracker3.8/libexec/webmux.pl Can't call method "error" on an undefined value at /usr/share/request-tracker3.8/lib/RT/Base.pm line 108. Compilation failed in require at /usr/share/request-tracker3.8/lib/RT.pm line 637. $ Is there any other way to make request tracker produce extra logs? As for Adding/Removing RTIR, I simply uncomment/comment out the @Plugins line: # Set(@Plugins, 'RT::FM', 'RT::IR'); Regards, Jorge Ruão On 04/01/2013, at 20:25, Kevin Falcone wrote: > On Fri, Jan 04, 2013 at 05:54:31PM +0000, Jorge Ruao wrote: >> we have been trying to update our RTIR instalation from 2.4.3 to 2.6.1 but >> after proceeding with the UPGRADING instructions we can't start our Apache >> server. >> >> It is failing with the following errors: >> [Fri Jan 04 17:46:22 2013] [error] Can't call method "error" on an undefined >> value at /usr/share/request-tracker3.8/lib/RT/Base.pm line 108.\nCompilation >> failed in require at /usr/share/request-tracker3.8/lib/RT.pm line >> 637.\nCompilation failed in require at (eval 2) line 1.\n >> [Fri Jan 04 17:46:22 2013] [error] Can't load Perl file: >> /usr/share/request-tracker3.8/libexec/webmux.pl for server rt.fe.up.pt:80, >> exiting... >> >> We've been trying to figure it out but can't seem to find the problem. If we >> remove RTIR from RT_SiteConfig.pm the Apache will start ok. >> >> RTIR is running on Ubuntu 9.10 with RT 3.8.4 . >> >> Any thoughts where to search for? > > I'd have expected more/longer errors. The error provided implies that > your logging subsystem isn't set up properly. > > You can try some extra debugging by running, as your web user > (apache/httpd/www-data whatever) > perl /usr/share/request-tracker3.8/libexec/webmux.pl > > Also, how are you adding/remoting RTIR from your RT_SiteConfig.pm > Do you mean that you're changing your @Plugins line or something else? > > -kevin > _______________________________________________ > Rtir mailing list > [email protected] > http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rtir Jorge Ruão _______________________________________________ Rtir mailing list [email protected] http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rtir
