SLA in rtir 2.6 is very limitted. Release candidate of rtir that works with rt 4 drops SLA implementation and encourage to use SLA extension. You can take a look at documentation in the repository that describes it in more details.
Ruslan from phone. 18.01.2013 15:45 пользователь "Tony Arnold" <[email protected]> написал: > Where in RT (3.8.14) or RTIR (2.6.1) can I set the SLA parameters, i.e., > prime time, out of hours, reduced service etc? > > Regards, > Tony. > -- > Tony Arnold, Tel: +44 (0) 161 275 6093 > Head of IT Security, Fax: +44 (0) 705 344 3082 > University of Manchester, Mob: +44 (0) 773 330 0039 > Manchester M13 9PL. Email: [email protected] > _______________________________________________ > Rtir mailing list > [email protected] > http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rtir >
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