I think I can resolve this by using an alternative ldap server that does e-mail look up much faster.
Regards, Tony. On 25/01/13 12:14, Tony Arnold wrote: > I've set up this plugin to use LDAP authentication. However, when I > create a ticket and specify a correspondent e-mail address, it seems to > go off to LDAP to get some info about that e-mail address so it can > create a local non-priv user. But on our LDAP, searching by e-mail > address takes a long time (about 4 minutes) and eventually fails as most > of our correspondents will be aliases or mailing list addresses. Have > you seen this problem? And if so any ideas how to address this? Is there > a timeout on the query I can set somewhere? Or can I set it up to use > LDAP purely for authentication and not for looking up other attributes > of users? > > Regards, > Tony. > -- Tony Arnold, Tel: +44 (0) 161 275 6093 Head of IT Security, Fax: +44 (0) 705 344 3082 University of Manchester, Mob: +44 (0) 773 330 0039 Manchester M13 9PL. Email: [email protected] _______________________________________________ Rtir mailing list [email protected] http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rtir
