-----BEGIN PGP SIGNED MESSAGE----- Hash: SHA256 On 12/02/2013 15:20, Kevin Holleran wrote:
> I just set up RT 3.8 with RT/IR. I am new to this and need to ramp > up quickly. What is a good resource rather than just fumbling > around and learning through trial and error or stumbling through > bits and pieces of documentation? I noticed the RT Essentials book > but I was wondering if it was dated based on the publication date. > http://bestpractical.com/static/rtir/janet-workflow.pdf is a useful resource that explains the RTIR workflow[1]. James 1. I may be a little biased. - -- James Davis 0300 999 2340 (+44 1235 822340) Senior CSIRT Member Lumen House, Library Avenue, Didcot, Oxfordshire, OX11 0SG -----BEGIN PGP SIGNATURE----- Version: GnuPG v1.4.11 (Darwin) Comment: Using GnuPG with Thunderbird - http://www.enigmail.net/ iF4EAREIAAYFAlEaYL0ACgkQjsS2Y6D6yLyQWAEAlUIuiH+glbsOFXEQP45B9zXI SAK+txSS2PeVfWcESMIBANIJ5SNcMH+hxXEfKEEeY923XsgoxPEIBgIr8rbi7ryE =m8+Z -----END PGP SIGNATURE----- Janet(UK) is a trading name of Jisc Collections and Janet Limited, a not-for-profit company which is registered in England under No. 2881024 and whose Registered Office is at Lumen House, Library Avenue, Harwell Oxford, Didcot, Oxfordshire. OX11 0SG. VAT No. 614944238 _______________________________________________ Rtir mailing list [email protected] http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rtir
