On Tue, Apr 2, 2013 at 2:21 PM, Kevin Holleran <[email protected]>wrote:
> Good afternoon, > > I ALMOST have RT/IR implemented... > > I email in, it passes to the rt-mail script, and places it appropriately > in the correct queue. However, it is creating a new instance of > everything. For instance, if I email in with the incident # in the subject > line, it creates a new block with that incident number. I have tried it > with a proper incident number the Block should be linked to, and the # of a > previously created block. Instead, it just creates a new block. > > Am I misunderstanding the functionality? > > Thank you for your continued help. > > Kevin > OK, I see the issue. The email needs to have [SERVERNAME #10] or whatever number in it. Can I change that so it isn't SERVERNAME? I'd rather have the word Incident instead.... Thanks for your help. Kevin
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