Hello all, I've been playing around with the Multiple Constituency functionality in a test environment with this objective in mind: We want to have different staff groups to handle incidents ONLY of the constituency they have been assigned to. With the help of the add_constituency script, I've created a new constituency (let's say EDUNET). So, I have the new queues: - "Incidents Reports - EDUNET" - "Incident - EDUNET" - "Investigations - EDUNET" - "Blocks - EDUNET" and the new groups: - "DutyTeam - EDUNET" - "ReadOnly - EDUNET" Everything right until now...BUT: - We want exactly the same behavior (same Incident Response Workflow) in the new queues than the workflow used in the "standard" RTIR queues. I mean, I want to "Link" or "Create" a new Incident in the "Incident - EDUNET" queue from a Incident Report located in the "Incidents Reports - EDUNET" queue. Also, "Launch" an Investigation from the Incident located in the "Incident - EDUNET", and so on. However, when I login as a member of the "DutyTeam - EDUNET" group, I can see the new Incident Reports in the queue "Incidents Reports - EDUNET" but there aren't the Links to "Link" or "Create" an Incident (and I wonder that if they would been there, they Link or Create to an Incident within the "Incident" queue instead of the "Incident - EDUNET"...). - Is there a (right, fast) way to change the "RTIR home page" to show the " NewReports", "UserDueIncidents", "NobodyDueIncidentes" and "Due Incidentes" body elements but whose search is made against the appropriate queue (* - EDUNET) if the user belongs to "DutyTeam - EDUNET"?
Any help on either question, it will be greatly appreciated. Thanks, Ignacio. P.S. RT 4.0.7 - RTIR 3.0.0rc1
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