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Hello all First post from me - so apologies if this is a dumb question. I've had RT 3.8.15 and RTIR 2.6.1 on a test system for some time. Trying to move things into production, I'm upgrading to RT 4.0.18 and RTIR 3.0.0. I dumped my 'rt3' database (MySQL) as a backup with mysqldump --opt --skip-lock-tables --single-transaction --default-character-set=binary -u rt_user -pXX rt3 > rt3-backup I then imported that back into 'rt4' and installed RT, which all seemed to go fine. Trying to then install RTIR: perl Makefile.PL make install make upgrade-database Enter RT::IR version you're upgrading from: 2.6.1 I get: Processing 2.6.2 Now inserting data. Processing 2.9.0 Now inserting data. [31599] [Tue Nov 12 15:43:13 2013] [info]: Changed lifecycle of queue 'Incidents' to 'incidents' (./etc/upgrade/2.9.0/content:150) [31599] [Tue Nov 12 15:43:13 2013] [info]: Changed lifecycle of queue 'Incident Reports' to 'incident_reports' (./etc/upgrade/2.9.0/content:150) [31599] [Tue Nov 12 15:43:13 2013] [info]: Changed lifecycle of queue 'Investigations' to 'investigations' (./etc/upgrade/2.9.0/content:150) [31599] [Tue Nov 12 15:43:13 2013] [info]: Changed lifecycle of queue 'Blocks' to 'blocks' (./etc/upgrade/2.9.0/content:150) And the process just seems to sit there. mysqladmin processlist shows: | 51 | rt_user | localhost | rt4 | Query | 621 | Sending data | DELETE FROM ObjectCustomFieldValues WHERE id IN (SELECT main.OldReference AS oldreference FROM Trans | After a couple of hours this morning I gave up. Before I throw out my data (users and configuration - there aren't really any active tickets in the DB) and just install RT 4.0.18 and then RTIR from scratch - - is there anything I'm missing? Thanks. - -- Peter Bates Senior Information Security Officer Phone: +44(0)2076792049 Information Services Division Internal Ext: 32049 University College London London WC1E 6BT -----BEGIN PGP SIGNATURE----- Version: GnuPG v1.4.13 (MingW32) Comment: Using GnuPG with Thunderbird - http://www.enigmail.net/ iQEcBAEBAgAGBQJSgk/5AAoJELhVoVpEMS6RDlIIAJ9Wj3+tvy5452VHvrEyDyBa Cn9KND6gXUGST70SF2Q7WQepHpgzwPm8acND0jMIrJUES+u8ePH1fM6PeXpo1KZO UewcxHngY74HFBUKNRtQFeCYAytsp7yy+2mCoiclufGAJxXBS1iGyuDBk3wBp7bg mUsYRvsrDSl28NYitN6ugiG2Odc4wLnr8OPAwdpe6fWT+PWmbQxZzx2wtft7yefj RASb4IIir2jKvzCIBXMs0biGUa3mt0SOtPagfWURHUkhLHDTPVSe+iQCfMgoCJhG KyKhFpsNmjoUfMNoRz7yvEzKbLWud/EJkaDOwYk7HNKC4p7WpfpTrAfCAPfDxGY= =bEGE -----END PGP SIGNATURE-----
