On Sat, Nov 23, 2013 at 11:52:09AM +0000, Tony Arnold wrote: > I've been through the same thing. I originally had our network team > configured as admincc watchers on the blocks queue. This made > sending block requests very easy as we didn't have to put anything > in the correspondents field when creating the block. > > However, the status of tickets in the blocks queue can be > automatically updated by correspondence. So I create a block in > 'Activation pending' state. Message goes off to network team who > then reply. This changes the state to 'Activated'. Similar thing > happens on removal. > > This does not work when the network team is configured as watchers > rather than specified as correspondents. This is because the state > change only gets done if the incoming e-mail is from one of the > requesters of the ticket. > > So we took off the watchers and we now specify the network team > explicitly every time we create a block. We have to specify the > members of the team explicitly, we cannot even use their group > mailing list address.
This surprises me - default RTIR scrips use On Correspond - RTIR Set Status of Block That On Correspond condition is a literal "Any Correspondence by anybody" not "On correspondence from Requestors". I suspect a local mod or a non standard scrip configuration. -kevin
pgpKMHHHGYFKu.pgp
Description: PGP signature
