Not an expert but here of some of the things I learned recently on my RTIR install that might help.
using mod_perl? RTIR needs at least two modules not required by RT. Hook::LexWrap and Parse::BooleanLogic setting the LogLevel to debug in httpd.conf or your virtual host definition may help. additionally in the RT_SiteConfig.pm you can Set($LogToFile, 'debug'); if that doesn't help you probably need to post a little more about your setup: OS, virtualhost definition, complete RT_SiteConfig.pm, installation procedure come to mind. On Tue, Apr 1, 2014 at 8:23 PM, Brian Mathias <[email protected]> wrote: > Greetings, > > I am trying to setup RTIR for the first time and am running into problems. > RT 4.0.19 seems to work until I add Set(@Plugins, 'RT::IR'); to the > RT_SiteConfig.pm file. After restarting the web server I'm getting the > following generic error: > > An internal RT error has occurred. Your administrator can find more details > in RT's log files. > > I can't find any valuable error logs. I've enabled logging in the Apache > httpd.conf, but nothing is output to the file. Does anyone have any > pointers? > > Much appreciated, > Brian > > > -- > > Brian > > -- > RT Training - Dallas May 20-21 > http://bestpractical.com/training -- RT Training - Dallas May 20-21 http://bestpractical.com/training
