RTIR 3.0.2rc1 contains a number of bug fixes and performance enhancements since 3.0.1 as well as a few constituency regressions dating back into 2.6. If you used add_constituency on 2.6 or 3.0 to set up your constituencies, you will want to review UPGRADING-3.0 to ensure your custom field permissions are correct.
If you are testing 3.0.2rc1, you may consider also testing RT 4.0.20rc1 which contains a number of bugfixes and enables RTIR to make use of an additional performance enhancement cache. http://download.bestpractical.com/pub/rt/devel/RT-IR-3.0.2rc1.tar.gz http://download.bestpractical.com/pub/rt/devel/RT-IR-3.0.2rc1.tar.gz.asc SHA1 sums 66dc6142a541c759f4a3ec10eb91d239ebcb7b92 RT-IR-3.0.2rc1.tar.gz 0f4968daa9eb1840dbce6e51b90e6fb06417b1bf RT-IR-3.0.2rc1.tar.gz.asc Bugs * Cache Constituency metaqueues to avoid performance penalty on every HasRight check. This is particularly evident in the REST or other large ticket list outputs. * When RTIR 3.0 moved to using the standard RT Quick Search portlets, it did not update filter callbacks appropriately, so Constituency metaqueues were visible in both the RT and RTIR homepages. They are now filtered and filtered at the database level. * RTIR 2.6 and 3.0 shipped an add_constituency script that did not properly grant rights on core RTIR custom fields during constituency configuration. It grants rights slightly broader than the 2.4 version, but this is probably more correct, and easily corrected in the admin UI. * Recognize that TLDs can be longer than 3 characters when looking for email addresses. * Clean up a log warning generated when replying to Incidents. Features * When using RT 4.0.20 or newer, the Search box in the upper righthand corner will properly indicate that you are searching Incidents, not all Tickets. * When using RT 4.0.20 or newer, RTIR can cache the results of generating MakeClicky links on tickets for 6 hours. Because of the number of types of links that RTIR generates, and the likelihood that there are many IP addresses or URLs which are linkified, this can be a large performance gain on long or frequently loaded tickets. A complete changelog is available from git by running: git log 3.0.1..3.0.2rc1 or visiting https://github.com/bestpractical/rtir/compare/3.0.1...3.0.2rc1
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