On Thu, May 22, 2014 at 08:08:36PM +0000, Rob Moerman wrote: > I've just setup an installation of rtir 3.0.2 on RT 4.0.20. I'm looking > for some practical > examples of how the fetchmailrc file has been setup to handle the mailflow > within RTIR. > > With standard RT, I had rt.comments and rt.correspondence, that dump into > a single queue. I > haven't found anything to indicate how many addresses I need, to which > queue's etc...would > appreciate if someone could share a practical example of the fetchmailrc > file (sanitized of > course) given a typical installation of RTIR?
I'm not sure if someone has volunteered a configuration off queue, but most folks just have a security@ address that makes Incident Reports and then that address is shared across queues. Remember that when mail comes back to RT, it matches on the subject, not the to address, so you can safely use the same address to generate outbound email from Investigations that you do to accept inbound mail in IR. There's no rules here, it all depends on what your needs are. I know multiple people who have 10 things that feed into IR, one official address to send out Investigations, but then 3 other addresses that are used for other constituencies. Just like core RT, RTIR has flexible mail handling, limited only by how you configure it externally. -kevin
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