On Thu, Jun 19, 2014 at 06:29:24PM +0000, Rob Moerman wrote: > We’ve observed a condition where email sent to the correspondence or comment > addresses is not processed properly by RTIR when imported via rt-mailgate. It > appears that if an email contains text only, the message is correctly parsed > and added to the ticket; If an email message contains an image attachment, > only the image is added to the ticket and the text does not appear. >
Without a sample failing email and RT and RTIR versions, there's little that can be done to triage this. -kevin
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