On Mon, Sep 15, 2014 at 10:17:56AM -0400, Kevin Falcone wrote: > On Tue, Sep 09, 2014 at 02:48:52PM -0700, Landon Stewart wrote: > > I've added two constituencies via local/plugins/RT-IR/etc/add_constituency > > *and* I am a member of the DutyTeam for each. While viewing an Incident > > Report > > via RTIR/Display.html and click "Edit" I see the Constituency CF but it's > > name > > "Constituency" is not bold like the other CFs. There's no drop down at all > > either. The Incident Report is not linked to any tickets and has a status > > of > > 'new'. > > If you're in one of the 'extra' Duty Teams but not in the top Duty > Team, the contents of the Constituency dropdown are controlled by your > OwnTicket rights. These rights are set up by the add_constituences > scrip. > > Have you modified rights after creating the constituencies? > Go into one of your Tools->Admin->Queues->Constituency Queue and show > the group rights for the Duty Team - Constituency group.
And to follow up on this. Clean install of RT 4.0.22 and RTIR 3.0.2. etc/add_constituency --name EDUNET create a privileged user, add user to the DutyTeam EDUNET group That user can create IRs from RTIR -> Incidents Reports -> Create and once one exists, can click on Edit and see/edit the Constituency field as expected. I assume that you have local modifications or rights customizations. -kevin
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