Hi list,
I've installed requesttracker 4.2.8 on Ubuntu 14.04, using the tar.gz provided
on bestpractical.com.
My configure line was the following:
# RT was configured with:
#
# $ ./configure --enable-graphviz --enable-gd --enable-gpg --enable-smime
--with-db-rt-pass=secret --with-web-user=www-data --with-web-group=www-data
#
Dependency-check doesn't report any missing deps.
I understand that the charts are created using gd, while e.g. connections
between tickets are drawn using graphviz.
I've the following GD packages installed:
dpkg -l |grep gd
ii libgd-dev:amd64 2.1.0-3 amd64
GD Graphics Library (development version)
ii libgd-gd2-perl 1:2.46-3.1build1 amd64
Perl module wrapper for libgd - gd2 variant
ii libgd-graph-perl 1.44-6 all
Graph Plotting Module for Perl 5
ii libgd-text-perl 0.86-8 all
Text utilities for use with GD
ii libgd3:amd64 2.1.0-3 amd64
GD Graphics Library
ii libgdbm3:amd64 1.8.3-12build1 amd64
GNU dbm database routines (runtime version)
ii python3-gdbm:amd64 3.4.0-0ubuntu1 amd64
GNU dbm database support for Python 3.x
When I access RT in a browser to display charts, the browser only shows an icon
where the graph should be, looking like a broken graphic.
Neither the rt log in debug mode nor the apache logfiles contain any error or
warning concerning this issue, so I'm completely lost now.
What can I do to track down the reason for the missing graph feature?
Thanks,
Marek
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Darmstadt 84307
Vorsitzende des Aufsichtsrats / Chairperson of the Supervisory Board: Simone
Menne
Vorstand / Executive Board: Stefan Hansen (Vorsitzender / Chairman), Dr. Gunter
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