Hello, It seems the template from the virtual constituency queue is not being used.
Here's what I've done... 1. Provisioned a VM (Ubunty "14.04.1 LTS, Trusty Tahr") 2. Setup sendmail to receive mail for my "mythrowawaydomain.com" (not a real domain name) 3. Installed rt-4.0.22 (on apache2 + sendmail) 4. Installed RT-IR-3.0.3 5. Configured RT_SiteConfig.pm with some specifics for mythrowawaydomain.com 6. Setup rt-mailgate 7. Logged in to RT as root 8. Changed the root password 9. Confirmed all was working properly 10. Executed /opt/rt4/local/plugins/RT-IR/etc/add_constituency --name --correspond [email protected] 11. Setup /etc/aliases thusly: 1. iweb: "|/opt/rt4/bin/rt-mailgate --queue 'Incident Reports' --action correspond --extension IWEB --url http://mythrowawaydomain.com 2. Executed newaliases 12. Sent an email to [email protected] from my gmail mailbox 13. Confirmed that it was created in the Incident Reports queue 14. Confirmed that the constituency was set properly to IWEB 15. Created a new Template in the queue called "Incident Reports - IWEB" called "Autoreply" using the same content as the one in the global templates 16. Modified this new template with some specific text 17. Sent another email to [email protected] from my gmail mailbox 18. Confirmed it was created in the Incident Reports queue 19. Confirmed that the constituency was set properly to IWEB 20. Read the auto-reply in my gmail mailbox and saw the template was NOT used I noticed in the rt.log "*Permission denied. User #77 has no SeeCustomField right on CF #1*" and CF #1 is Constituency. When allowing "Everyone" access to view that CF though the log entry disappears but the behaviour (Autoreply template from virtual constituency queue not being used) does not change. The rt.log is attached to this email. Am I missing something? -- Landon Stewart :: [email protected] Lead Specialist, Abuse and Security Management Spécialiste principal, gestion des abus et sécurité http://iweb.com :: +1 (888) 909-4932
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