On Jan 13, 2015, at 1:05 PM, Kevin Falcone <[email protected]> wrote: > > On Mon, Jan 05, 2015 at 12:54:14PM -0800, Landon Stewart wrote: >> The RT::Action::SendEmail method eludes me because I can't figure out how to >> set the template when using that action. I think I have to write my own >> custom >> action that finds the parent ID and then send an auto-reply to all the child >> tickets that are Incident Reports (since there could be more than one). >> Again >> I am having trouble figuring out how to send that email with a specific >> global >> template because setting the template in the custom action module is >> confusing >> me. > > I'd probably instead write an Action in the Incidents Queue that > Corresponds on each child IR and let RT's normal mail sending functions > handle it from there. >
Thanks Kevin for this advice. This has worked out nicely. -- Landon Stewart : [email protected] Lead Specialist, Abuse and Security Management Spécialiste principal, gestion des abus et sécurité http://iweb.com : +1 (888) 909-4932
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