On Wed, Apr 29, 2015 at 11:23:05AM -0300, Andre Gerhard wrote: > Hello, > > I want to have multiple Incident Reports queues, and so I create some new > queues to implement this: Incident Reports # Spam, Incident Reports # Scam, > Incident Reports # Copyright, and so on. This is useful because there are some > reporters that only send incident reports of an known type, like Spamcop in > the case of spam, and I want to classify the incidents when they arrive. > > But unfortunately, these new queues don't appear in the "RTIR at a glance" > view, also when I click over an incident report in these queues, I don't have > the link to to "Take/create an incident", like I have when the incident > report is in the "Incident Reports" standard RTIR queue. It seems that the new > queues are not integrated to RTIR, their behavior is more of RT than RTIR. > > So what I have to do to make RTIR work with these new queues ? > > Thanks, > Andre Gerhard > Universidade de Sao Paulo >
Hi Andre, I believe that RTIR only supports the single incident queue. Instead of making a new queue, set a custom field to indicate the type of incident. Regards, Ken
