Hello all,
I would like to link an IR ticket to a resolved Incident ticket but I don't the
Incident ticket to be opened. I would like to the resolved Incident ticket to
stay as it is.
I disabled the following scrips for Incident Report queue but it still re-opens
the Incident ticket upon linking.
19
On Linking To Incident Activate Report26
ReopenIncident36
On Linking To Incident Activate Report43
ReopenIncident
Could anyone advise me if it's possible to keep the resolved Incident ticket as
it is when linking to an IR ticket?
I look forward for your help.
Regards,
Mohamed
