On 12/17/15 8:50 AM, Nicole Powell wrote:
I made some changes to the mappings for blocks to incidents (allowing blocks to
remain active when incidents are closed) but the change is not working
correctly. Has anyone had this issue before?
Editing the lifecycle could be a good solution to customizing for the
workflow you want. Can you post what you changed (maybe the part of the
lifecycle config)? When you say the change isn't working, can you
provide more detail, like what you're seeing and how it's different from
what you'd like?
If you're not seeing any change at all, you can confirm the new
lifecycle is being loaded by going to the System Configuration page:
Admin -> Tools -> System Configuration.
From the desk of Nicole A. Powell....
