As a workaround, you could create a custom field to store links to one
or more other tickets. When you create the custom field, you can put a
path in the "Link values to" box and that will turn the displayed custom
field into a clickable link. (You can see this in the IP custom field in
RTIR as well). Something like this would work for an RT ticket:
__WebPath__/Ticket/Display.html?id=__CustomField__
RT then replaces __WebPath__ with the path to the current RT/RTIR and it
will put the custom field value, in this case a ticket id, in the place
of __CustomField__. You can set the custom field to accept one or
multiple ticket ids.
On 12/30/15 10:23 AM, Nicole Powell wrote:
Until we're able to customize the RTIR workflow I am looking for a workaround
on how to associate blocks to tickets other than incidents. Any ideas or
suggestions?
From the desk of Nicole A. Powell....
