On 2/11/16 11:51 AM, Gregory Pickett wrote:
Hello list,
If I have a new queue, named Tune, and I want to add it to the ticket
display for Incident Reports so that I can create a ticket in the Tune
queue from there, and have it linked to the Incident Report, what do I
need to do? Basically, I want to do the same thing that we can
currently do with Blocks in Incidents. Just with Tune in Incident
Reports.
Hi Greg,
If you click on the Advanced tab on the Incident Report, you can add
links to other tickets just as with normal RT tickets. However, RTIR
hides the Links tab from the main view because the workflow is centered
on Incident Reports linking to Incidents. You could modify the code to
either add your new queue to Basics like Incidents or possibly add the
entire Links box to the Incident Reports display.
Depending on what you're trying to do, you could also set up a saved
search that shows IRs with a link to your Tune queue.
Jim
Greg
--
Gregory Pickett, CISSP, GCIA, GPEN
Cybersecurity Operations
Hellfire Security
1608 S. Ashland Ave.
#49583
Chicago, IL 60608
(312) 436-0133
www.hellfiresecurity.com <http://www.hellfiresecurity.com>
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(http://bestpractical.com/services/training.html)
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