Hello,
I have introduced
custom statuses for Incident queue such as working and suspended in Lifecycle
section of the RTIR
config file.
When I want to
change a status from open to working, the UI does not display like the
following:-
Working Incident # 3
But instead it
displays:-
Incident #3: Reply
to All
Can anyone advise me
how to display the custom status name before the ticket number?
Thanks in advance!
Regards,Maricar
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