On Tue, Sep 18, 2007 at 03:13:22PM +0100, Frederick Cheung wrote:
> to me the odd thing is that there are so many duplicate tickets:  
> having not seen the ticket status change I assumed it was because no  
> progress had been made - it didn't cross my mind there could be 3  
> overlapping patches created since for the same basic issue, i thought  
> that people with similar problems would i've found the ticket that I  
> had found and added to that. Anyway, thanks for the tips

It's relatively rare that people will do an exhaustive search for existing
tickets before submitting a new one.  Many people don't even bother with the
most cursory search before clicking "New Ticket".  It's one of those
inevitable truths of software development, I'm afraid.

- Matt

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