Let me give you a quick answer in case it rings a bell.

Since the email mentions passenger I assume the app is experiencing this in
production mode (if that's wrong we'll do a second pass :).

In production mode, by default, constant autoloding is present to be able
to load the application, but class reloading is disabled. Once the User
class is loaded, that's it, it is live for the entire live of the process.

In production mode Rails is not supposed to remove constants.

What is removing constants?

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