Hi
Thanks for your reply.Then how can I call class method of
ServiceDeskResolution from ServiceDeskTicket .I also tried like
sd_resolution_obj=ServiceDeskResolution.new
sd_resolution_obj.add_resolution_on_convert_to_incident(sd_ticket.id,sd_ticket.service_desk_status_id,created_by,modified_by)
And the exception caught was
undefined method `add_resolution_on_convert_to_incident' for
#<ServiceDeskResolution:0xb72d66f0>
Could you please tell me how can I solve this?
Sijo
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