Who to contact at Lionel has been bandied about for months. I started to
wonder why so looked into it myself. This little disclaimer at the bottom of
their contact list explains it rather well..."Please understand that the above
groups are not able to answer "product marketing" questions. They cannot
discuss product marketing issues such as when a product, not yet in a Lionel
catalog, will be offered, etc. Customer Service individuals do not know the
answers to these types of marketing questions. Questions that concern Lionel
marketing of product, etc. are "company private" issues and are not shared with
individuals outside the executive and marketing areas of the company."
There are undoubtedly dozens and dozens of list members who have tried to
contact Lionel just as I have but have not bothered to share their frustrated
attempts because it doesn't really help get us anywhere. So why then am I
sharing mine? Because I think this disclaimer may not be general knowledge.
Seems like our choices are relatively limited.
1. Someone on the list who personally knows either an executive or marketing
person, contacts them as a duly appointed representative of this list with a
two-fold petition outlining our basic scale needs as well as wants. (Every
company does product research, our aim should be to assist them with this
useful tool for their product research team)
2. Prayer.
3. If we have no one on the list or in S scale in general who knows an
executive or marketing team member, I honestly can't think of any other viable
options...can anyone else?
For what its worth...
Scott Huston, Las Vegas Nevada
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